Service Dispatcher / Scheduling Coordinator at Pezz Electrical Service LLC – Hillsborough Township, New Jersey

Own the Schedule. Drive the Day. Deliver the Experience Join Pezz Electrical Service LLC as a Dispatcher!

Position Title: Service Dispatcher / Scheduling Coordinator
Company Name: Pezz Electrical Service LLC
Pay Range: $24$28+ per hour (based on experience)
Employment Type: Full-Time
Location: Onsite New Jersey (service area-based)
Industry: Electrical & HVAC Services (Residential & Commercial)

Pezz Electrical Service LLC is seeking a highly organized, fast-paced, and customer-focused Service Dispatcher / Scheduling Coordinator to be the operational heartbeat of our daily field execution.

In this role, you will manage technician schedules, coordinate service calls, and ensure every customer interaction is smooth, timely, and professional. You are the central hub between customers, technicians, and internal teamskeeping jobs moving, priorities aligned, and communication clear.

If you thrive in a dynamic environment, can juggle multiple priorities without missing details, and enjoy being the person who keeps everything running on trackthis is your role.

Pezz Electrical Service LLC is a family-owned company built on integrity, innovation, and craftsmanship. We specialize in residential and commercial electrical and HVAC services, delivering high-quality work with a forward-thinking approach.

Our culture is collaborative, growth-driven, and team-oriented. We invest in our people, embrace new technology, and take pride in creating an environment where every team member plays a critical role in our success.

At Pezz, you're not just filling a positionyoure helping drive a company that continues to raise the standard in our industry.

Explore more about us at: www.pezzelectric.com

• Dispatching & Scheduling Operations

  • Manage and maintain the daily schedule for service and installation technicians

  • Dispatch technicians efficiently as calls are completed

  • Monitor and adjust schedules in real-time based on job progress and priority shifts

  • Prioritize incoming service requests based on urgency, customer needs, and operational goals

• Customer Communication & Experience

  • Deliver a positive, professional customer experience on every interaction

  • Proactively contact customers regarding delays or schedule updates

  • Support inbound call overflow when needed

  • Resolve customer concerns quickly through clear, solution-focused communication

• Operational Coordination

  • Communicate effectively with technicians, sales staff, vendors, and internal teams

  • Monitor daily call volume, scheduling flow, and revenue-related activity

  • Maintain accurate and up-to-date customer records within CRM systems

  • Ensure all job details, notes, and updates are properly documented

• Administrative & Team Support

  • Assist with general office coordination and workflow support

  • Maintain organization across scheduling systems and internal communications

  • Perform additional duties as needed to support daily operations

• Previous experience in dispatching, scheduling, or a similar operations role required

• Strong communication skills with a positive, professional tone

• Ability to multitask and stay organized in a fast-paced environment

• Proficiency with Microsoft Office Suite (Outlook, Excel, Word)

• Experience with ServiceTitan or similar CRM software (or ability to learn quickly)

• Strong problem-solving and conflict resolution skills

• Ability to work effectively in a team-oriented environment

• Solid geographical knowledge of the service area

• Comfortable working in a desk-based, office setting for extended periods

• Retirement savings program

• Medical insurance options

• Paid training and certification opportunities

• Career advancement pathways

• Company events and team-building activities

• Stable, growing company with long-term opportunity

• Full-Time

• MondayFriday

• Standard business hours (flexibility may be required based on operational needs)

• Onsite position

• Office-based role supporting field operations across the New Jersey service area

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

#MGC25