Patient Care Technician/Unit Secretary at Marion Health – Marion, Indiana

Job Summary

Under the supervision of a registered nurse (RN), performs general receptionist, secretarial and clerical duties in an accurate and timely manner while functioning as the focal communication source in the main FBC nursing station. This includes but is not limited to efficient, orderly and accurate processing of the patient’s record, courteous interaction and timely response to phone calls and call lights, and accurate and timely initiation of department protocols. Also includes Birth Certificate data gathering/submission and escorting/transporting patients, including simple treatments, provision of personal care and ensuring the patient's surroundings are clean and orderly. Provides information, directions and any other assistance to physicians, patients, families, customers and vendors. Responsible for performing general secretarial, receptionist and clerical duties. Assists in keeping a safe environment by communicating patient needs to the nursing staff.

Minimum Job Requirements

• High school diploma or its equivalent and
• Current, valid Indiana Certified Nurse Aide or Home Health Aide certification –or - Medical Assistant Certification -OR-
• Completed formal nursing assistant program and have current nursing assistant experience –OR-
• Six (6) months recent hospital experience providing direct patient care -OR_
• Currently enrolled in an accredited School of Nursing program and have successfully completed their Nursing Fundamentals course work. (Transcripts required.) and
• CPR certification or must obtain at next available class upon hire.

Preferred Job Requirements

• Completion of a medical terminology course or at least one year working in the medical field
• Pediatric experience

Skills / Knowledge / Abilities

• Requires excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, providers and other hospital personnel on a one-to-one basis using appropriate grammar, vocabulary and word usage.
• Requires interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress.
• Requires the ability to problem solve and work well in a team environment.
• Requires basic computer skills and the ability to learn and proficiently perform computer applications related to department operations and job function.
• Requires excellent customer service skills.
• Requires the ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.
• Requies strong organizationa skills inordr to manage multiple tasks simultaneouslly combined with the ability to effectively prioritize.

Working Conditions

• Typical hospital clinical environment with frequent standing and walking.
• Work may be subject to interruptions and occasional high stress levels.
• Risk for occupational exposure to blood and other potentially infectious, electrical and radiation hazards.
• Works with protected health information.
• Works in close proximity to patients and visitors.
• Requires the ability to work any shift, occasional extended hours, holidays and/or weekends based on the needs of the department.
• May be required to float to different units based on hospital census.

Physical and Mental Activities, Tools and Equipment

• Requires standing, walking, stooping, bending, lifting, pushing and pulling to provide patient care and to utilize patient care devices necessary to perform duties in a safe manner.
• Ability to use equipment found in patient room or nursing area.
• Use of computers and other standard office equipment.
• Requires pushing workstation on wheels to patient rooms.
• Operates equipment typically found in patient rooms.

Equal Opportunity and Affirmative Action Employer: Minority/Female/Veteran/Disability.
Marion Health is a smoke-free environment.