Patient Navigator in North Las Vegas, Nevada at Hope Christian Health Center Corp

About Hope Christian Health Center: Hope Christian Health Center (HCHC) is a nonprofit, faith-based organization dedicated to serving the Las Vegas community through compassionate, high-quality healthcare. Our services include primary care, behavioral health, community health worker programs, street outreach services, and recuperative care. We are committed to addressing the physical, emotional, and social needs of the individuals and families we serve. Our mission is to glorify God by demonstrating Christ's love to the Las Vegas community through the delivery of excellent, affordable healthcare to all, regardless of their ability to pay.

JOB SUMMARY: The Patient Navigator plays a critical role in guiding patients through their healthcare journey and improving access to care. Responsibilities include assisting patients with check-in and check-out processes, scheduling appointments, verifying insurance eligibility, supporting applications for insurance and sliding fee programs, and connecting patients with community resources. The Patient Navigator serves as a key point of contact for patients, helping them navigate healthcare services, reduce barriers to care, and ensure a positive patient experience. This position actively participates in quality improvement initiatives and supports patient-centered care efforts.

Work Schedule: Monday, Wednesday, Thursday, Friday from 7:00 AM to 6:00 PM. Schedule may vary based on business needs.

DUTIES AND RESPONSIBILITIES:

Patient Navigation:

• Guide patients through various processes, including check-in, intake, and check-out procedures.
• Schedule and coordinate follow-up appointments, ensuring timely and accurate bookings.
• Remind patients of upcoming appointments via phone calls.
• Handle phone calls to and from patients, addressing inquiries and providing information as needed.
• Communicate referral information to patients, ensuring they understand the next steps in their care.
• Assist patients with understanding their insurance benefits and coverage.
• Connect patients with community resources and support services.
• Conduct outreach and follow-up calls to improve patient engagement and continuity of care.
• Assist patients with overcoming barriers to healthcare access, including transportation, insurance, and resource-related challenges.
• Process patient payments, maintain accurate cash handling records, and assist patients with billing, copays, sliding fee scale discounts, and payment-related inquiries.
• Participates in community outreach events, health fairs, and engagement activities to increase awareness of available services.
• Assists with identifying and engaging individuals who may benefit from healthcare and social support services.

Patient Identification and Paperwork:

• Verify patient identification to ensure accurate and secure records.
• Assist patients with completing intake paperwork and applications, including the sliding fee scale program application.
• Educate patients on the importance and completion of required documents.
• Verify patient insurance eligibility and navigate insurance portals to obtain necessary information.

Other Duties:

• Maintains patient confidentiality and complies with all HIPAA, HRSA, and organizational privacy and security requirements.
• Always Maintains a courteous and professional demeanor; greets individuals and patients as they enter and exit the clinic; facilitates appropriate communication and interpersonal skills with all staff members, volunteers, and patients
• Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complies with legal regulations
• Ensures front office and clinic policies and procedures (as applicable) are followed at all times.
• Meets established productivity, documentation, and patient engagement goals.
• Performs other duties as assigned.

QUALIFICATIONS:

• High School Diploma or equivalent. - required
• Proficiency with Microsoft Office applications and basic computer skills. - required
• Fluency in English and Spanish. – required
• Active BLS certification – required
• You must possess a valid driver’s license. – required
• Must have reliable transportation. – required
• Community Health Worker (CHW) Certification. - preferred
• Previous experience in healthcare, patient services, customer service, or an administrative role. – preferred
• Previous cash handling, payment processing, or financial transaction experience. - preferred
• Experience working with underserved or vulnerable populations. - preferred
• Familiarity with electronic medical records (EMR) systems and insurance portals. - preferred

KEY COMPETENCIES FOR SUCCESS:

• Faith to believe that Hope is a ministry of God, exemplifying the love of Christ, and held and directed by the Holy Spirit.
• Demonstrated passion for community health care.
• Excellent communication skills, both written and verbal.
• Proven ability to maintain integrity in a fast-paced and high-demand environment.
• Proven ability to manage performance goals.
• Proven team-building and organizational skills.
• Ability to interact with people from all ethnic backgrounds, ages, and lifestyles.
• Ability to handle cash and sensitive financial information with integrity and accountability.
• Strong attention to detail and accuracy.

TYPICAL PHYSICAL DEMANDS:

Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing, pulling and lifting and/or moving up to 25 pounds. Frequent sitting. Manual dexterity. Good reading eyesight and vision for close work. This role involves working in varying weather conditions, both Summer and Winter. Must be willing to travel locally to outreach sites, community events, and partner agencies as needed.