Customer Service Rep in Mettawa, Illinois at Med-Vet International

Job Title: Customer Service Rep

Location: Mettawa, IL
Job Type: Full-Time
Reports To: Customer Service Manager

About Us:

Med-Vet International is a leading distributor of animal pharmaceuticals dedicated to providing high-quality products and services to veterinary professionals, clinics, and distribution partners. With a commitment to operational excellence and regulatory compliance, we ensure the safe and timely distribution of critical medications across the supply chain.

Position Overview:

We are seeking an experienced Customer Service/Sales Associate to play a critical role in driving business growth by managing inbound sales calls, ensuring positive customer experience and meeting sales, profit and customer service targets. The ideal candidate will have a background in customer service/inside sales.

Key Responsibilities:

• Order fulfillment

• Prepare shipping documents – domestic and international
• Handle international shipping related matters that arise.

• Customer Service

• Work with customers and vendors as needed
• Process payments and refunds accordingly.
• Provide any necessary custom clearance requests.

• Sales Support

• Work with and support sales reps as needed to place order items

• Industry trade shows, conferences and training courses

• Venue related matters
• Draft contracts for instructors
• Internal and external communication with employes, attendees and industry partners

• Other office functions as necessary

• Cross-train and support for related companies

Med-Vet International is an equal opportunity employer and values diversity. We offer competitive compensation, full benefits, and opportunities for career development in a growing industry.

Qualifications:

• High school diploma or equivalent required
• 3+ years of customer service/inside sales experience
• Excellent communication, conflict resolution, and problem-solving abilities.
• Proficient in customer service software and CRM platforms
• Detail oriented with strong organizational and time-management skills
• Ability to work in a fast-paced, deadline-driven environment.