CSR in East Dundee, Illinois at Community Veterinary Partners

Dundee Animal Hospital is a compassionate, team-oriented veterinary practice dedicated to providing high-quality medical care and exceptional client service. We believe our CSRs are the heart of our hospital—supporting clients, patients, and the medical team every day.

The Veterinary Medical Client Service Representative (CSR) is the first and last point of contact for our clients. This role combines excellent customer service skills with veterinary medical knowledge to ensure a positive experience for pets and their people.

Requirements/Duties will include but may not be limited to:

• Greetings, checking in, and checking out clients
• Provide compassionate care to all patients
• Required to know policies, procedures, and clinical processes
• Answer phones calls, emails, texts, and process any messages
• Book, confirm, and manage appointments, surgeries, and procedures
• Taking food and prescription requests
• Handling cash drawer/preparing end of day financial reports
• Troubleshooting client communication issues
• Processing patient records, lab work, and specialist reports
• Maintaining accurate client records and updating information as needed
• Good communication to be able to relay messages between clients, veterinarians, and other staff members
• Multitasking, the ability to manage various tasks simultaneously in a fast-paced environment
• Maintain a clean, neat reception area and front desk

Benefits:

• Employee discounts (applied after 90 days of employment)
• Opportunities for growth and advancement within the clinic.
• Referral program
• Parental leave
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Flexible spending account
• Life insurance

Skills and Abilities:

• Excellent oral and written communication
• Organized and meticulous
• Knowledge of basic veterinary terms and procedures
• Knowledge of basic computer skills
• Patience and respect for client, patients and colleagues
• Ability to deal with stressful situations

Physical/Emotional Demands:

• Standing/walking/lifting. (Applicants must be able to lift 50lbs)
• The applicant must be able to adapt to emotional transitions between appointments—for example, shifting from a joyful puppy or kitten visit to compassionate euthanasia.

Work Environment:

• Fast-paced and dynamic atmosphere that encourages quick thinking and adaptability
• Strong emphasis on teamwork and cross-functional collaboration
• Supportive and inclusive culture that values diverse perspectives
• Goal-driven environment focused on high performance and continuous improvement
• Open communication and feedback are encouraged to foster growth
• Employees are empowered to take initiative and contribute to shared success
• Flexible and responsive to change, with a focus on innovation
• Positive work culture that balances productivity with employee well-being
• Emphasis on accountability, integrity, and mutual respect