Sales Administrator in Wheeling, Illinois at BATHING BRANDS INC

Sales Administrator

Bathing Brands is a well‑established, growing organization in the steam, sauna, and bathing space, and the Sales Administrator plays a key role in supporting the sales process from order entry through fulfillment.

The Sales Administrator plays a key role in supporting the sales process from order entry through fulfillment. This position acts as a central point of coordination between Sales, Operations, and Customers—ensuring orders are accurate, timely, and clearly communicated. The ideal candidate is detail-oriented, organized, and comfortable interacting with both internal teams and external customers to resolve questions and keep orders moving.

This position is hybrid, requiring regular on‑site presence with the option for remote work.

Key Responsibilities

Order & Sales Support

• Process and manage customer sales orders, ensuring accuracy of pricing, quantities, and delivery details
• Coordinate order progression from receipt through shipment, working closely with Sales, Production, and Shipping teams
• Monitor order status and proactively identify potential delays or issues
• Expedite orders as needed to meet customer expectations and business priorities

Customer Service & Communication

• Serve as a primary point of contact for customer order-related questions, updates, and documentation
• Communicate order confirmations, status updates, and changes in a clear, professional manner
• Resolve order discrepancies, shipping issues, or billing questions in collaboration with internal teams
• Maintain a high level of professionalism and responsiveness in all customer interactions

Administrative & Data Management

• Maintain accurate order records in internal systems (ERP/CRM)
• Prepare and distribute order confirmations, invoices, and related documentation
• Assist with reporting related to orders, shipments, and sales activity
• Support Sales team with administrative tasks as needed

Required Skills & Qualifications

• Strong attention to detail and ability to manage multiple orders simultaneously
• Clear written and verbal communication skills
• Customer-service mindset with the ability to handle inquiries calmly and professionally
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Ability to work cross-functionally with Sales, Operations, and Finance teams
• Strong organizational and time-management skills

Preferred Qualifications

• Previous experience in sales administration, order entry, order expediting, or customer service
• Experience working with ERP or CRM systems
• Manufacturing, distribution, or logistics environment experience

Benefits

Bathing Brands offers a comprehensive benefits package designed to support our teammates’ health, financial well‑being, and work–life balance, including:

• Company‑subsidized medical, dental, and vision insurance
• Company‑paid life insurance, with voluntary disability and supplemental coverage options
• 401(k) retirement plan with company match
• Paid Time Off (PTO) and paid company holidays
• Community Day for volunteer service
• Employee referral program
• Full benefit eligibility and details are shared during the offer process

We’re not just building bathing products—we’re building intentional experiences. The pace is high, the standards are real, and ownership matters here—so we know we’re not the right fit for everyone. But for those energized by building something meaningful, raising the bar with driven teammates, and doing work that truly impacts people’s health and wellbeing, Bathing Brands offers the chance to be part of something special. If that sounds like you, we’d love to hear from you!