Customer Service Specialist at BATHING BRANDS INC – Wheeling, Illinois
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About This Position
Are you a customer service-driven professional who is interested in joining a well-established and innovative company in a booming industry? Bathing Brands, a national leader in the distribution, installation, and maintenance of steam and sauna bathing environments, is searching for a Customer Service Specialist.
We recognize the value that our Customer Service team brings to the company, and this full-time Customer Service Specialist position directly impacts the satisfaction of our customers. Some of the responsibilities of the Customer Service Specialist role include reviewing orders and ensuring accuracy, verifying stock availability, responding to customer queries in a timely and accurate way via phone and/or email, remaining in contact with the sales team, resolving issues via appropriate channels, and maintaining knowledge of our products and services.
Above all, the ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.
Customer Service Specialist Requirements:
- Excellent customer service skills with previous experience
- Ability to prioritize tasks, with excellent time management skills
- Must be highly organized
- Good memory essential
- Great computer skills (primarily MS Office)
Benefits:
When you join Bathing Brands, not only do you get to work with some great folks, but you’ll enjoy comprehensive benefits too.
We offer:
- A caring company culture with a casual, yet professional, work environment
- PTO, holidays, and an annual paid community day to spend with a charity of your choice
- Company-subsidized Blue Cross Blue Shield health insurance plans available along with dental, vision, voluntary short/long term disability, and company-paid group AD&D life insurance
- Employee Assistance Program (EAP)
- Referral Program
- 401(k) Retirement Plan with annual company matching funds
- Profit Sharing Program with bi-annual payouts
We’re not just building bathing products—we’re building intentional experiences. The pace is high, the standards are real, and ownership matters here—so we know we’re not the right fit for everyone. But for those energized by building something meaningful, raising the bar with driven teammates, and doing work that truly impacts people’s health and wellbeing, Bathing Brands offers the chance to be part of something special. If that sounds like you, we’d love to hear from you!