Clinical Supervisor - Specialty Services in Danvers, Massachusetts at Middleton Family Medicine Urgent Care LLC

Clinical Supervisor - Specialty Services

Position Summary:
MFM Health is seeking a Full-Time, in clinic Clinical Supervisor to oversee the daily operations of the multispecialty Medical Assistant (MA) team and support efficient, high-quality patient care delivery across specialty services. This role provides day-to-day supervision, workflow coordination, staff support, and operational oversight to ensure clinical operations run smoothly and patient care standards are consistently maintained.

The Clinical Supervisor serves as a resource for clinical staff and collaborates closely with providers, practice leadership, and operational teams to support patient flow, regulatory compliance, staff development, and a positive patient experience. While the primary focus of this role is oversight of Medical Assistants, the position may also provide support and supervision to Licensed Practical Nurses (LPNs) and Registered Nurses (RNs) as organizational needs evolve.

This position reports directly to the Director of Specialty Operations and works in partnership with clinical and administrative leadership to support departmental goals and operational excellence.

What We Offer:

• Enhanced Benefits Package: Enjoy a comprehensive benefits package that includes discretionary paid time off to ensure a healthy work-life balance, a 401(k) plan with employer match, and a profit-sharing bonus structure that rewards your contributions to our practice’s success.
• Professional Growth Environment: At MFM Health, we are committed to your professional development. We offer continuous opportunities for learning and career advancement in a supportive and collaborative environment.

Essential FunctionsStaff Supervision & Team Leadership

• Provide direct supervision, guidance, and support to Medical Assistants across multispecialty services.
• Support oversight of LPN and RN staff as applicable to operational needs and departmental structure.
• Conduct regular team meetings, one-on-one check-ins, coaching sessions, and performance discussions.
• Assist with recruitment, interviewing, onboarding, orientation, and training of clinical support staff.
• Monitor staff performance and collaborate with the Director of Specialty Operations and Human Resources on performance improvement plans or corrective action when needed.
• Foster a positive, collaborative, and accountable team environment that supports staff engagement and professional growth.
• Serve as a day-to-day resource for clinical staff regarding workflows, policies, and operational questions.

Clinical Operations & Workflow Coordination

• Oversee daily clinical support operations to ensure efficient patient flow and clinic readiness.
• Coordinate and maintain staffing schedules to ensure appropriate coverage across specialty services.
• Adjust staffing assignments in response to provider schedules, PTO requests, call-outs, and patient volume fluctuations.
• Monitor workflows and identify opportunities to improve operational efficiency and patient experience.
• Collaborate with providers, nursing staff, front desk teams, and leadership to minimize operational delays and support coordinated care delivery.
• Ensure timely completion of assigned clinical support responsibilities, including patient rooming, in-basket support, clinical preparation, and other operational tasks.
• Provide direct clinical support as needed to maintain efficient clinic operations and patient flow.

Quality, Safety & Compliance

• Ensure staff adherence to organizational policies, clinical workflows, infection prevention standards, and regulatory requirements.
• Support implementation of quality improvement initiatives and operational best practices.
• Monitor clinical areas to ensure safe, clean, organized, and patient-ready environments.
• Assist leadership in addressing operational concerns, workflow challenges, and patient service issues in a timely manner.
• Promote high standards of customer service and patient-centered care.

Staff Development & Training

• Coordinate onboarding and competency-based training for new hires.
• Support ongoing staff education, cross-training, and workflow standardization initiatives.
• Identify development opportunities and reinforce best practices through mentorship and coaching.
• Ensure staff receive appropriate training on clinical procedures, workflows, and organizational expectations.

Interdepartmental Collaboration

• Work closely with the Director of Specialty Operations, providers, practice leadership, nursing leadership, and administrative teams to support daily operations and patient care coordination.
• Communicate organizational updates, workflow changes, and operational initiatives to clinical staff.
• Serve as a liaison between frontline staff and leadership to escalate concerns, provide feedback, and support operational alignment.
• Participate in departmental meetings, operational initiatives, and process improvement activities as assigned.

Inventory & Resource Coordination

• Support oversight of clinical supplies, medications, vaccines, and equipment to ensure appropriate inventory levels and clinic readiness.
• Monitor expiration dates and storage standards in accordance with organizational policies and regulatory requirements.
• Coordinate routine inventory checks and supply management activities.

Additional Responsibilities

• Maintain professionalism, accountability, and confidentiality in all interactions.
• Support organizational initiatives and adapt to evolving operational needs.
• Perform other duties as assigned by the Director of Specialty Operations or organizational leadership.

Qualifications & Experience

• Active RN or LPN license required.
• Minimum of 3 years of clinical experience, with at least 1 year in a leadership role strongly preferred.
• Prior experience in triage nursing or care coordination strongly preferred.
• Proficiency with Electronic Medical Records (Athena experience preferred).
• Proven ability to develop and implement workflows and operational protocols.

Skills & Attributes

• Strong leadership, organizational, and communication skills.
• Patient-centered mindset with a focus on continuity of care.
• High emotional intelligence and collaborative leadership style.
• Deep understanding of triage, care coordination, and population health strategies.
• Strong problem-solving and critical thinking abilities.
• Ability to work effectively in a fast-paced, team-based environment.

Physical Requirements

• Ability to sit or stand for extended periods, and occasionally lift up to 20 lbs.
• Full range of motion including occasional bending, stretching, pushing, and pulling.
• Potential exposure to clinical environments, including bodily fluids and loud or unpleasant stimuli.

Working Conditions

• Full-time, in-clinic position with rotating weekend coverage requirements.
• Professional office and clinical setting with regular interaction across departments.
• Occasional exposure to emotionally charged or upset patients requiring de-escalation and professionalism

Compensation: $44 - $52/hr; commensurate with experience

About MFM Health

Our mission at MFM Health is to Make Lives Meaningfully Better. We are continually expanding our practice to provide quality, comprehensive, and compassionate care to patients on the North Shore and beyond. We are committed to hiring passionate individuals who are motivated to succeed in a collaborative, patient-centric culture. We pride ourselves on our commitment to excellence, offering services 365 days a year, drive-thru healthcare, and on-site specialty teams and ancillary services.

At MFM Health, we offer excellent benefits, top-notch training, and a vibrant work environment. We believe in celebrating our employees' successes and regularly gather for company-wide parties and events to foster strong team connections. Join us as we continue to grow, investing in our people, programs, and technology to deliver legendary patient service and further our reputation as the provider, practice, and employer of choice!