People & Culture Manager in Brentwood, Tennessee at Parthenon Management Group

Parthenon Management Group

POSITION DESCRIPTION

Position: People & Culture Manager

Reports to: Director of Talent

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We are Solutionaries.

Parthenon Management Group is an association management company offering management services to professional and trade associations. We offer strategic guidance and bring creative solutions with a vision for the future.

The People & Culture Manager serves as the operational engine of the People & Culture function, ensuring consistent execution and continuous improvement across all people programs and processes. In close partnership with the Director of Talent, this role drives the effective execution and continuous improvement of people programs, systems, and first-line manager support.

This role plays a critical part in shaping the employee experience and building a high-performance culture that enables PMG to grow, adapt, and succeed.

The ideal candidate is a proactive, detail-oriented, and thoughtful problem solver who is energized by creating environments where people and teams can do their best work.

PRIMARY DUTIES AND RESPONSIBILITIES, include the following but are not limited to:

SUPERVISORY RESPONSIBILITIES

• This position has no direct supervisory responsibilities.

DUTIES/RESPONSIBILITIES

Recruitment & Onboarding:

• Own and manage the full recruitment process, including workflow optimization, candidate experience, and hiring manager support.
• Design, manage, and continuously improve the onboarding program and experience.
• Ensure local employees feel welcomed and included on their first day by greeting them upon arrival and ensuring their desk is clean, tidy, has office supplies needed and a sign to welcome them.
• Ensure onboarding drives engagement, cultural alignment, and early productivity.
• Partner with hiring managers to improve recruiting processes and hiring effectiveness.
• Continuously improve onboarding based on feedback and data, ensuring effectiveness and scalability.
• Track and analyze recruiting and onboarding metrics to drive continuous improvement.

Employee Engagement & Relations:

• Promote a positive, inclusive, and respectful workplace aligned with PMG’s core values.
• Assist with engagement, retention, and recognition programs, using data and feedback to evaluate effectiveness and inform ongoing enhancements.
  • Serve as a first point of contact for routine employee questions
  • Provide administrative and documentation support for employee relations matters
  • Escalate all complex or high-risk situations to the Director of Talent including:
  – Discrimination or harassment claims
  – Leave of absence situations that become complex or disputed
  – Disciplinary action beyond standard coaching or Performance Improvement Plans
• Maintain confidentiality and professionalism when assisting with sensitive or employee relations matters.
• Partners with the Marketing Department to provide employee information needed for internal newsletters and communication.

Training & Development:

• Assist the Director of Talent and Leadership to identify and implement development opportunities.
• Manage, track participation, and evaluate annual training programs, professional development activities, and continuing education initiatives.
• Assist with the performance management process execution and ensure consistency across the organization.
• Maintain accurate records of training completion and employee development goals.
• Reinforce Director- established frameworks and policies

HR Administration & Benefits:

• Ensure integrity and effectiveness of HR processes and employee data.
• Coordinate with Payroll & Compliance Specialist on benefits administration and reporting.
• Track participation in employee programs such as the Employee Referral Program, recognition initiatives, and development stipends.
• Review HR-related invoices and support the Director of Talent in benefit renewals and documentation.
• Interpret and administer leave programs and policies.
• Maintain accurate and confidential employee personnel files and HR records with regards to leave of absences.
• Assist with preparation and distribution of employee communications, policies, and handbook updates.
• Support HR-related projects and initiatives in partnership with leadership.
• Lead HR operational initiatives and projects as assigned.

HR Systems & Data Management:

• Analyze HR metrics (turnover, engagement, hiring) and provide actionable insights.
• Oversee and optimize the Community Module of Paylocity and company recognition and rewards program.
• Identify and implement system and process improvements to enhance scalability.

Leave of Absence and Compliance:

• Track and administer leave using established policies
  • Maintain accurate, confidential records
  • Escalate complex or non-routine leave situations to the Director of Talent

Compliance, AMCI Accreditation and Policy Implementation:

• Partner with Payroll & Compliance Specialist to ensure alignment with compliance requirements.
• Assist in the implementation and communication of HR policies and procedures.
• Provide operational support for audits as needed.
• Coordinate the AMCI accreditation process in partnership with the Director of Talent.

BENEFITS

People come first at PMG. That goes for both our clients and our team members. We are known for our exceptional customer service and work ethics. Our clients are like family to us! But our real families are also a priority. From flexible work schedules, including work-from-home plans, paid volunteer days, profit sharing, and more, PMG takes great care of its team members.

• We offer:
• Medical, Vision, and Dental insurance
• Disability insurance
• 401(k)
• 2 Personal Days, 8 Paid Holidays, PTO Days
• 6 weeks parental leave
• Employee Development
• PMG offers one paid Give Back Day to employees where team members can volunteer at their favorite cause on PMG's dime.
• We are passionate about creating a workplace that promotes and values diversity. We serve associations that are global, multicultural, and diverse, and we want to reflect that inside our walls. More importantly, creating an environment where everyone, from any background, can do their best work is just the right thing to do.

EDUCATION AND/OR EXPERIENCE

• Bachelor's degree in human resources, Business Administration, Organizational Development, or related field preferred.
• 4-6 years of HR experience, including ownership of programs or operations.
• Exceptional interpersonal, written, and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Proficient in Microsoft Office Suite and HRIS systems.
• Proven ability to handle confidential information with discretion.
• Familiarity with best practices in recruiting, onboarding, and employee engagement.
• SHRM-CP or PHR certification preferred but not required.

WORK ENVIRONMENT

Position is in an office setting that involves everyday risks or discomforts requiring normal safety precautions. On occasion, the individual must be able to do moderately demanding physical activity such as handling and opening boxes weighing 35-40 pounds, standing, and walking extensively throughout the day.