Business Operations IT Subject Matter Expert (SME) - Sustainment & Aftermarket (Ground Combat Vehicles) at Land Systems – Sterling Heights, Michigan

Position Title: Business Operations IT Subject Matter Expert (SME) - Sustainment & Aftermarket (Ground Combat Vehicles)

Location: Sterling Heights, MI, United States

Category: Program/Project Management

Job Type: Full-Time

Country: United States

State: MI

City: Sterling Heights

Remote Work Options: On-Site

Security Clearance Required: None

Career Level: Mid-Career

Requisition ID: 17593520

Description: Job Title

Business Operations IT Subject Matter Expert (SME) - Sustainment & Aftermarket (Ground Combat Vehicles)

Job Description

The Business Operations IT SME supports sustainment and aftermarket activities for Ground Combat Vehicles, with a strong focus on business operations, compliance, and the effective use of enterprise applications such as Oracle eBusiness. This role acts as a key liaison between business stakeholders and IT, ensuring operational excellence and continuous improvement across sustainment processes.

Key Responsibilities

Functional Support & User Assistance

• Provide functional support to users of enterprise applications (Oracle eBusiness and others such as ECS/Liaison EDI software and UC!Web IUID application).
• Assist users in resolving issues related to software and hardware usage.
• Deliver hands-on training to users for proper utilization of fielded hardware and software.
• Offer expertise in the creation and maintenance of reporting tools available to end users.

Customer Support Organization (CSO) Representation

• Represent the Customer Support Organization (CSO) across all GDLS Markets regarding requirements for software and hardware.
• Act as a liaison for CSO requirements when changes are proposed by CSO, GDLS Division IT, or other GDLS process centers.
• Coordinate and submit suggestions for hardware and software enhancements to drive business process innovation.

Leadership & Implementation

• Provide leadership for activities required to implement new functionality within enterprise applications.
• Lead and manage IT projects supporting CSO operations, ensuring alignment and successful delivery.

Technical Interface & Support

• Serve as the technical interface through the CSOIT Business Relationship Manager for technical hardware and software support.
• Monitor and troubleshoot government EDI integrations with GDLS applications.
• Support the development, modification, and upgrade of enterprise and sustainment applications.

Continuous Improvement & Innovation

• Identify, recommend, and implement continuous improvement opportunities in business processes and supporting systems.
• Act as the CSO IT SME to realize the agenda of technical innovation, meeting customer needs and driving internal operational excellence.

Reporting & Analytics

• Provide expertise in data management, analytics, and reporting to support informed decision-making and performance improvements.

Artificial Intelligence (AI) Implementor

• Identify opportunities to integrate AI solutions to enhance sustainment and aftermarket operations.
• Collaborate with business and IT teams to design, develop, and deploy AI-driven tools and processes (such as predictive maintenance, intelligent data analytics, and process automation).
• Evaluate and recommend AI platforms and technologies that align with organizational goals.
• Lead pilot projects and proof-of-concept initiatives for AI adoption.
• Provide training and change management support to facilitate user adoption of AI tools.
• Monitor AI system performance and ensure solutions are scalable, secure, and compliant with relevant regulations.

Job Requirements

Experience

• Minimum of 7 years of experience in business operations, manufacturing, IT, or related fields.
• Prior experience in sustainment or aftermarket support preferred.

Education

• Bachelor's degree required (preferred fields: Information Technology, Manufacturing, Business, or related disciplines).

Technical Skills

• Strong expertise in Oracle eBusiness and related enterprise applications.
• Proficiency in ERP/Oracle CSO tools and reporting/query platforms such as COGNOS and OBIEE.
• Familiarity with AI platforms, machine learning concepts, and data science tools is highly desirable.
• Ability to efficiently troubleshoot and resolve technical and functional issues.
• Experience with EDI integrations and enterprise application support.

Communication & Leadership

• Excellent oral and written communication skills; able to convey complex information clearly.
• Proven ability to lead discussions and present to cross-functional teams and stakeholders of varying sizes.

Work Style

• Self-directed, highly organized, and attentive to detail.
• Demonstrated ability to work both independently and collaboratively in team environments.
• Strong customer service orientation, with prior experience in customer or supplier-facing roles preferred.

Additional Attributes

• Strong problem-solving skills and a continuous improvement mindset.
• Ability to manage multiple priorities while maintaining high accuracy and thorough follow-up.

Headquartered in Reston, Virginia, General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation; ship construction and repair; land combat vehicles, weapons systems and munitions; and technology products and services. General Dynamics employs more than 100,000 people across 65 countries worldwide and in all 50 U.S. states, more information is available at www.gd.com. General Dynamics Land Systems, is a business unit of General Dynamics, and is an innovative leader of ground combat systems' equipment and software for our clients. Our performance-driven team partners with the U.S. Army, U.S. Marine Corp and other militaries across the Globe to ensure that next generation ground combat vehicles are ready to protect our fighting men and women in uniform. General Dynamics Lands Systems provides a competitive compensation package, site specific flexible work schedules, 401(k) with Company Match; Bonus Eligibility, Employee Development Opportunities, Tuition Reimbursement, On-site Amenities, and comprehensive Medical/Dental/Vision Insurance.

As an Equal Opportunity Employer, General Dynamics Land Systems ("GDLS") provides all persons with equal opportunity and access to all aspects of employment process, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, marital status, age, disability, status as a protected veteran, or membership in any group protected by federal, state, or local anti-discrimination laws. GDLS also is committed to providing reasonable accommodations to individuals with disabilities and disabled veterans.. If, due to a disability, you need an accommodation to search or apply for an opportunity with GDLS, please call 586-825-4000 or send an e-mail to for assistance and let us know the nature of your request and your contact information.
Job Title

Business Operations IT Subject Matter Expert (SME) - Sustainment & Aftermarket (Ground Combat Vehicles)

Job Description

The Business Operations IT SME supports sustainment and aftermarket activities for Ground Combat Vehicles, with a strong focus on business operations, compliance, and the effective use of enterprise applications such as Oracle eBusiness. This role acts as a key liaison between business stakeholders and IT, ensuring operational excellence and continuous improvement across sustainment processes.

Key Responsibilities

Functional Support & User Assistance

• Provide functional support to users of enterprise applications (Oracle eBusiness and others such as ECS/Liaison EDI software and UC!Web IUID application).
• Assist users in resolving issues related to software and hardware usage.
• Deliver hands-on training to users for proper utilization of fielded hardware and software.
• Offer expertise in the creation and maintenance of reporting tools available to end users.

Customer Support Organization (CSO) Representation

• Represent the Customer Support Organization (CSO) across all GDLS Markets regarding requirements for software and hardware.
• Act as a liaison for CSO requirements when changes are proposed by CSO, GDLS Division IT, or other GDLS process centers.
• Coordinate and submit suggestions for hardware and software enhancements to drive business process innovation.

Leadership & Implementation

• Provide leadership for activities required to implement new functionality within enterprise applications.
• Lead and manage IT projects supporting CSO operations, ensuring alignment and successful delivery.

Technical Interface & Support

• Serve as the technical interface through the CSOIT Business Relationship Manager for technical hardware and software support.
• Monitor and troubleshoot government EDI integrations with GDLS applications.
• Support the development, modification, and upgrade of enterprise and sustainment applications.

Continuous Improvement & Innovation

• Identify, recommend, and implement continuous improvement opportunities in business processes and supporting systems.
• Act as the CSO IT SME to realize the agenda of technical innovation, meeting customer needs and driving internal operational excellence.

Reporting & Analytics

• Provide expertise in data management, analytics, and reporting to support informed decision-making and performance improvements.

Artificial Intelligence (AI) Implementor

• Identify opportunities to integrate AI solutions to enhance sustainment and aftermarket operations.
• Collaborate with business and IT teams to design, develop, and deploy AI-driven tools and processes (such as predictive maintenance, intelligent data analytics, and process automation).
• Evaluate and recommend AI platforms and technologies that align with organizational goals.
• Lead pilot projects and proof-of-concept initiatives for AI adoption.
• Provide training and change management support to facilitate user adoption of AI tools.
• Monitor AI system performance and ensure solutions are scalable, secure, and compliant with relevant regulations.

Job Requirements

Experience

• Minimum of 7 years of experience in business operations, manufacturing, IT, or related fields.
• Prior experience in sustainment or aftermarket support preferred.

Education

• Bachelor's degree required (preferred fields: Information Technology, Manufacturing, Business, or related disciplines).

Technical Skills

• Strong expertise in Oracle eBusiness and related enterprise applications.
• Proficiency in ERP/Oracle CSO tools and reporting/query platforms such as COGNOS and OBIEE.
• Familiarity with AI platforms, machine learning concepts, and data science tools is highly desirable.
• Ability to efficiently troubleshoot and resolve technical and functional issues.
• Experience with EDI integrations and enterprise application support.

Communication & Leadership

• Excellent oral and written communication skills; able to convey complex information clearly.
• Proven ability to lead discussions and present to cross-functional teams and stakeholders of varying sizes.

Work Style

• Self-directed, highly organized, and attentive to detail.
• Demonstrated ability to work both independently and collaboratively in team environments.
• Strong customer service orientation, with prior experience in customer or supplier-facing roles preferred.

Additional Attributes

• Strong problem-solving skills and a continuous improvement mindset.
• Ability to manage multiple priorities while maintaining high accuracy and thorough follow-up.

Headquartered in Reston, Virginia, General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation; ship construction and repair; land combat vehicles, weapons systems and munitions; and technology products and services. General Dynamics employs more than 100,000 people across 65 countries worldwide and in all 50 U.S. states, more information is available at www.gd.com. General Dynamics Land Systems, is a business unit of General Dynamics, and is an innovative leader of ground combat systems' equipment and software for our clients. Our performance-driven team partners with the U.S. Army, U.S. Marine Corp and other militaries across the Globe to ensure that next generation ground combat vehicles are ready to protect our fighting men and women in uniform. General Dynamics Lands Systems provides a competitive compensation package, site specific flexible work schedules, 401(k) with Company Match; Bonus Eligibility, Employee Development Opportunities, Tuition Reimbursement, On-site Amenities, and comprehensive Medical/Dental/Vision Insurance.

As an Equal Opportunity Employer, General Dynamics Land Systems ("GDLS") provides all persons with equal opportunity and access to all aspects of employment process, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, marital status, age, disability, status as a protected veteran, or membership in any group protected by federal, state, or local anti-discrimination laws. GDLS also is committed to providing reasonable accommodations to individuals with disabilities and disabled veterans.. If, due to a disability, you need an accommodation to search or apply for an opportunity with GDLS, please call 586-825-4000 or send an e-mail to for assistance and let us know the nature of your request and your contact information.