Care Management Coordinator in Valhalla, New York at Westchester Institute for Human Development
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Job Description
We are seeking an experienced skilled clinical Care Coordinator to join our Chronic Care Management (CCM) program. This is a fast-paced, patient-centered role that requires strong communication skills, excellent organization, and the ability to manage multiple priorities across several patients each day. This role is ideal for a clinician who thrives in proactive care coordination, complex chronic disease management, and patient outreach.
About Us
The Westchester Institute for Human Development (WIHD) provides the broadest array of heath services and medical specialties in Westchester County and beyond to serve the needs of individuals with intellectual and developmental disabilities. In addition to primary care, we offer many behavioral health resources including psychiatry, neurology behavioral psychology.
About the Role
We are seeking a detail-oriented and proactive Care Coordinator to support our Chronic Care Management (CCM) program. In this role, you will work directly with patients, caregivers, and providers to help close care gaps, improve health outcomes, and ensure patients receive timely, coordinated care.
You will be responsible for conducting structured CCM outreach calls, reviewing patient charts, coordinating follow-up care, and documenting all interventions in the electronic medical record (EMR).
Essential Functions of the CCM position include:
CCM Patient Outreach
Care Coordination
Medication & Treatment Support
Documentation & Compliance
Pre-Call Preparation (Required)
Qualifications
Education, Licensure, Certification: Active licensure, registration, or certification in a related healthcare field (such as Nursing or Certified Clinical Medical Assistant) is required and must be maintained in good standing.
Experience and Knowledge:
Preferred Qualifications
Benefits
- Medical and Dental Insurance
- FSA or HSA
- Paid time off (Vacation, Sick, Personal and Holidays)
- Term Life insurance
- Short and long-term disability
- 403B employer contribution
Why Work at WIHD?
- Positive, inclusive work environment
- Flexible schedules for work-life balance
- Mission-driven organization serving 10,000+ individuals annually
Equal Opportunity Employer
WIHD is committed to fostering a workplace culture that values respect, fairness, and equal opportunity. Employment decisions are based on individual qualifications, experience, and business needs. We comply with all applicable laws and do not discriminate on the basis of race, color, national origin, citizenship status, religion, age, sex, marital status, sexual orientation, gender identity, disability, veteran status, pregnancy, or any other status protected by law.