Account Manager in Brazil, Indiana at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Account Manager in Brazil.

This is a founding-level Account Manager role focused on shaping how customer relationships are built, scaled, and retained across a fast-growing SaaS environment. You will take ownership of both self-service users and high-potential key accounts, helping transform previously unmanaged customers into engaged, high-value users. The role combines experimentation, customer engagement, and strategic account growth, with a strong emphasis on uncovering insights that improve retention and expansion. You will work closely with leadership to define processes, test new engagement strategies, and build the foundation of the Account Management function from the ground up. Operating in a highly dynamic, remote-first environment, you will be expected to make decisions in ambiguity and continuously iterate based on customer behavior. Your work will directly influence customer experience, product adoption, and revenue growth across the LATAM region. This is a high-impact opportunity for a builder mindset professional who thrives in ownership-heavy environments.

• Engage and support a large self-service customer base, identifying usage patterns, pain points, and behavioral signals to improve retention and adoption.
• Design and execute regional engagement experiments, including outreach campaigns, webinars, and lifecycle communication strategies.
• Conduct churn analysis for cancellations, documenting root causes and feeding insights back into Sales Operations and leadership.
• Manage a portfolio of high-potential key accounts, ensuring customers are realizing value and identifying expansion opportunities.
• Run structured monthly check-ins with key accounts to strengthen relationships and drive seat expansion or plan upgrades.
• Collaborate with Sales Ops and leadership to improve CRM workflows, data quality, and customer lifecycle processes.
• Translate customer feedback and regional insights into actionable recommendations for Product, Support, and Sales teams.
• Propose and lead new regional initiatives on a regular cadence to improve engagement, retention, and growth outcomes.

• 3+ years of experience in B2B SaaS Account Management, Customer Success, or similar customer-facing roles.
• Proven experience managing and growing a portfolio of 50–100 accounts or equivalent customer base.
• Strong understanding of LATAM business culture, customer behavior, and communication styles.
• Excellent communication skills in English and Spanish; Portuguese proficiency is a plus.
• Strong ability to translate technical or product concepts into clear, value-driven customer messaging.
• Data-driven mindset with the ability to analyze customer behavior and identify actionable trends.
• Comfortable working in ambiguity and fast-changing environments without predefined playbooks.
• Strong collaboration skills, working effectively with Sales Ops, Product, and Support teams.
• Demonstrated ability to improve processes proactively and independently.

• Founding role with high ownership and direct exposure to senior leadership.
• Opportunity to define and build the Account Management function from the ground up.
• Strong potential for career growth, influence, and long-term impact.
• Competitive compensation package.
• Flexible remote work environment with autonomy over scheduling and execution.
• Fast-paced, experimentation-driven culture focused on learning and innovation.
• Opportunity to shape customer success strategy across the LATAM region.