Products Subject Matter Expert (SME) in Prague, Oklahoma at HR Group LLC Companies

Job Summary:

We are seeking a highly knowledgeable and experienced Products Subject Matter Expert (SME) to support the lifecycle of our products from conception through delivery. The SME will act as the go-to authority on product functionality, application, market relevance, and competitive positioning. This individual will work cross-functionally with engineering, product management, sales, marketing, and customer support to ensure the success and evolution of our product offerings.

Key Responsibilities:

• Serve as the internal and external expert on product capabilities, performance, use cases, and differentiation.
• Provide technical leadership during product development, enhancements, and launch phases.
• Collaborate with R&D and Engineering teams to define product requirements and ensure alignment with market needs and standards.
• Support Sales and Marketing teams with deep product knowledge, technical content creation, and customer engagement.
• Deliver product training to internal stakeholders, partners, and clients.
• Analyze competitive products and technologies to support positioning and roadmap decisions.
• Lead root-cause analysis and solution support for escalated product issues.
• Maintain up-to-date documentation including product specifications, user guides, FAQs, and application notes.
• Monitor customer feedback, market trends, and industry developments to guide product improvements.
• Act as the voice of the customer during product planning and feedback sessions.
• Support troubleshooting and root-cause analysis of product performance issues in the field.
• Conduct product qualification testing and coordinate with third-party labs or clients as necessary.
• Assist with the creation and maintenance of technical specifications, datasheets, manuals, and design tools.
• Stay current with industry trends, technologies, and regulatory changes affecting product areas.
• Collaborate with sales and business development teams on product presentations, proposals, and client meetings.
• Provide technical training, documentation, and support for internal teams and clients.
• Support the development and improvement of products, including design validation, field testing, and failure analysis.
• Lead product selection and configuration based on project specifications, industry codes, and client requirements.
• Serve as the technical authority on products, including monitoring equipment and related systems.
• Lead product design and development efforts.

Qualifications:

· Bachelor’s or Master’s degree in either Electrical Engineering or Mechanical Engineering.

• 5+ years of experience in a product-centric technical role (Product Manager, Engineer, Application Specialist, etc.).
• Strong domain knowledge in the relevant industry (e.g., technology, manufacturing, energy, monitoring devices).
• Proven track record of cross-functional collaboration and leadership without direct authority.
• Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Experience with product lifecycle management and agile development processes.
• Comfortable presenting to clients, executives, and cross-functional teams.
• Experience with PLM tools, CAD, or product modeling software (as relevant).
• Familiarity with regulatory and compliance standards in the industry.
• Project management or Six Sigma certification is a plus.
• Knowledge of manufacturing processes related to products.
• Familiarity with digital monitoring systems and data integration.
• Experience with international project standards and clients.
• Ability to work independently and collaboratively in a multidisciplinary environment.
• Strong problem-solving skills and ability to translate technical requirements into practical product solutions.
• Deep understanding of industry principles, materials, and components across different sectors.
• Relevant certifications (e.g., NACE CP Certification, PMP, Agile Product Management certification) are strongly preferred.
• Knowledge of cellular and satellite communication systems.

Working Conditions:

• Primarily office-based with occasional travel for site visits, customer meetings, or trade shows.
• Flexible working arrangements may be considered.
• Willingness to travel to job sites, customer locations, or industry events as needed.