Banquets - Server in Carson, California at Doubletree Hilton Carson
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Job Description
JOB TITLE: Banquet Server
DEPARTMENT: Banquets
REPORTS TO: Banquet Captain
FLSA STATUS: Non-Exempt
PREPARED BY: HR
EFFECTIVE DATE: 12/20/2024
SUMMARY:
Effectively communicate with managers and associates. Practice active listening and communication in a timely manner to managers and captains, providing prompt and thorough follow-through. Maintain fiscal responsibility by reducing waste and working safely. Promote empowerment to resolve guest challenges and proactively increase customer service scores.
Requirements:DUTIES & RESPONSIBILITIES:
- Report to Banquet Captain at scheduled time and in proper uniform.
- Locate required equipment for table setting.
- Complete all assigned setups in a timely manner.
- Execute banquet meal service as instructed.
- Perform meal and beverage service efficiently and on time.
- Complete breakdown after each function and return equipment properly.
- Assist fellow staff as needed.
- Communicate all necessary information to supervisors.
- Maintain cleanliness and care of equipment and work areas.
- Handle guest requests professionally and promptly.
- Maintain courteous and positive attitude.
- Adhere to all hotel policies, liquor laws, and safety regulations.
- Perform other duties as assigned.
QUALIFICATIONS:
- Previous banquet experience preferred.
- Basic knowledge of food and beverage.
- Knowledge of spirits/beer selection.
- Ability to multitask and handle high-pressure situations.
- Strong interpersonal skills.
EDUCATION/EXPERIENCE:
- Previous banquet or food server experience preferred.
PHYSICAL DEMANDS:
- Lift up to 25 lbs regularly; occasional lifting of 45 lbs or more.
- Stand and walk for extended periods.
LANGUAGE SKILLS:
- Ability to communicate clearly in English.
CERTIFICATES & LICENSES:
- Food Handler Certificate
- TIPS Certification
WORK ENVIRONMENT:
May include exposure to outdoor and inclement weather conditions.
GROOMING & UNIFORM:
- Uniform must be worn at all times.
- Hair must be clean and tied back.
- No extreme hair colors.
- Maintain clean, trimmed nails.
- Wear deodorant.
- No visible offensive tattoos.
- Name tags must be worn at all times.
Pay is $16.90 per hour + tips