Account Manager in Ireland, Scotland at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Manager based in Ireland.

As an Account Manager, you will play a strategic role in supporting the growth and long-term success of enterprise customer relationships within the energy and infrastructure sector. Acting as the primary point of contact after implementation, you will help clients maximize the value of advanced technology solutions while fostering strong, trusted partnerships. This position combines account management, customer success, project coordination, and business development responsibilities, offering the opportunity to work with key industry stakeholders and influence critical operational decisions. You will collaborate closely with cross-functional teams to drive customer adoption, identify growth opportunities, and ensure successful outcomes. The role is ideal for a relationship-driven professional who enjoys translating complex technical solutions into measurable business impact within a fast-growing and innovative environment.

• Manage the full post-sale customer lifecycle, from onboarding and implementation support through renewals, retention, and account expansion.
• Build strong, long-term relationships with key stakeholders, serving as a trusted advisor and strategic partner.
• Support customers in integrating technology solutions into their operational workflows to maximize value and business outcomes.
• Translate complex technical concepts, analytical outputs, and platform capabilities into clear business recommendations for both technical and executive audiences.
• Lead regular business reviews, performance discussions, and strategic planning sessions with customer stakeholders.
• Monitor customer engagement, adoption, satisfaction, and account health metrics to proactively identify risks and opportunities.
• Collaborate with sales, deployment, product, and technical teams to ensure successful customer outcomes and alignment with evolving business needs.
• Gather customer feedback and market insights to help inform product development priorities and future enhancements.
• Identify and develop upsell, cross-sell, and expansion opportunities to drive long-term revenue growth and customer success.
• Represent customer interests internally while contributing to the continuous improvement of processes, services, and customer experience.

• 5+ years of experience in Account Management, Customer Success, Technical Consulting, Client Services, or a related customer-facing role.
• Proven ability to manage strategic accounts and develop long-term relationships with enterprise-level stakeholders.
• Experience working within utilities, infrastructure, energy, engineering, technology, or SaaS environments is highly desirable.
• Strong communication skills with the ability to engage effectively with both technical specialists and senior business decision-makers.
• Comfortable interpreting data, discussing technical concepts, and translating complex information into actionable business insights.
• Fluency in Portuguese and professional proficiency in English.
• Excellent project management, stakeholder management, and problem-solving capabilities.
• Strong commercial awareness with experience identifying account growth and expansion opportunities.
• Ability to work independently while collaborating effectively across international and cross-functional teams.
• Willingness to travel regularly as required for customer engagement and business development activities.
• An academic background in Engineering, Energy, Infrastructure, or a related field is advantageous.
• Experience working with electricity distribution, transmission, asset management, GIS platforms, or related technologies is considered a strong plus.

• Competitive compensation package.
• Opportunity to work on solutions that directly contribute to the resilience, safety, and sustainability of critical infrastructure.
• Exposure to cutting-edge technologies, including AI, machine learning, digital twins, and advanced analytics.
• Significant career growth opportunities within a rapidly scaling international organization.
• Direct involvement in strategic customer partnerships and high-impact projects.
• Collaborative, innovative, and mission-driven work environment.
• Cross-functional exposure to product, engineering, deployment, and commercial teams.
• Ongoing professional development and learning opportunities.
• International work environment with exposure to global infrastructure and energy markets.
• Flexible working arrangements and travel opportunities.
• Opportunity to influence product evolution through direct customer insights and market feedback.