Accounts Receivable Specialist in Norcross, Georgia at NetPlanner Systems, Inc.

About Company:

Build Your Future With a Company That Builds What’s Next

At NetPlanner Systems, we don’t just keep up with technology — we help shape how organizations use it to stay ahead. As one of the Southeast’s leading providers of ITbased solutions, we’ve spent more than 35 years delivering innovation, reliability, and the kind of service that turns clients into longterm partners.

Our growth and success have earned us recognition as one of Georgia’s fastestgrowing middlemarket companies, a twotime Inc. 5000 honoree, and one of Metro Atlanta’s Top 100 Workplaces. But what truly defines us isn’t the awards — it’s our people.

NetPlanner is a place where you can do meaningful work alongside people who genuinely care about what they do. We value curiosity, teamwork, and the drive to solve problems that matter. Our culture is built on:

• Ownership — As of October 31, 2025, we are 100% employeeowned. When you join NetPlanner, you become an owner. Your ideas matter. Your work matters. And your success is tied directly to the success of the company.

• Growth — We invest in our people. From handson learning to leadership development programs, we create pathways for you to grow your skills and your career.

• Stability + Innovation — With decades of proven performance and a forwardthinking mindset, we offer the rare combination of longterm stability and cuttingedge opportunity.

• Community — We’re big enough to make an impact, but small enough that you’ll know the people you work with. Collaboration isn’t a buzzword here — it’s how we operate every day.

When you join us, you’re not just filling a role — you’re contributing to a company where your work has real impact and your future grows right alongside ours. You’ll be part of a team that celebrates wins together, supports each other, and takes pride in delivering excellence.

If you’re looking for a place where you can build a career, make a difference, and be part of something bigger, we’d love to meet you.

About the Role:

The Accounts Receivable Specialist plays a critical role in managing and recovering outstanding debts to maintain the financial health of the organization. This position involves engaging with customers professionally and empathetically to negotiate payment plans and resolve overdue accounts efficiently. The Collections Specialist will analyze account information, identify delinquent accounts, and implement appropriate collection strategies to minimize financial risk. Success in this role directly contributes to improving cash flow and reducing bad debt expenses. The role requires a balance of strong communication skills, attention to detail, and adherence to regulatory compliance to ensure ethical and effective collections practices.

Minimum Qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree in finance, business, or related field preferred.
• Proven experience in collections, accounts receivable, or a related financial role.
• Strong understanding of debt collection laws and regulations.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite and experience using collections or customer relationship management (CRM) software.

Preferred Qualifications:

• Certification in credit and collections (e.g., Certified Credit and Collection Professional) is advantageous.
• Experience working with diverse customer populations and handling difficult conversations with tact and professionalism.
• Familiarity with financial software systems such as SAP, Oracle, or similar ERP platforms.
• Demonstrated ability to analyze financial data and generate actionable insights.
• Bilingual abilities or additional language skills relevant to the customer base.

Responsibilities:

• Contact customers via phone, email, or written correspondence to collect outstanding payments while maintaining a positive customer relationship.
• Review and analyze customer accounts to determine the status of overdue payments and develop tailored collection plans.
• Negotiate payment arrangements and settlements within company guidelines to maximize recovery of funds.
• Document all collection activities and customer interactions accurately in the company’s database.
• Collaborate with internal teams such as billing, customer service, and legal to resolve disputes and escalate accounts when necessary.
• Ensure compliance with all relevant laws and regulations governing debt collection practices.
• Prepare regular reports on collection status, trends, and recovery rates for management review.

Skills:

The Accounts Receivable Specialist uses strong communication skills daily to engage customers effectively and negotiate payment solutions that benefit both the customer and the company. Analytical skills are essential for reviewing account histories and identifying the best approach to recover outstanding debts. Attention to detail ensures accurate documentation of all collection activities and compliance with legal requirements. Proficiency with CRM and financial software enables efficient tracking and management of accounts. Additionally, problem-solving skills help the specialist address disputes and collaborate with internal teams to resolve complex cases.