Earned Income Tax Credit Coordinator in Cincinnati, Ohio at Cincinnati-Hamilton County Community Action Agency

NewSalary: $21.85 - $21.85/hrJob Function: Admin/Clerical/Secretarial
Cincinnati-Hamilton County Community Action Agency
Cincinnati, Ohio, 45237, United States
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Job Description

At the Cincinnati-Hamilton County Community Action Agency (CAA), we envision an equitable community where everyone has the tools and resources to be self-sufficient. Our mission is clear: through advocacy, high-quality programs, and strong community partnerships, our dedicated team is breaking down barriers to equity and opportunity while building self-sufficiency across generations. Our values guide us in everything we do: we serve with passion, collaborate as a team, have compassion for others, use our talents to do transformational work, and strive to continuously improve.

POSITION SUMMARY

To coordinate, facilitate, and manage all activities relating to the tax preparation services provided by the EITC Site. Ensure project goals are met, and staff/volunteers are trained and prepared to deliver services beyond the set expectations. Duties are carried out in accordance with all federal, state, and local laws and C-HCCAA policies.

ESSENTIAL JOB FUNCTIONS:

Under general supervision, the EITC Coordinator will:

  1. Create and maintain relationship with local tax preparation entities such as IRS and United Way of Greater Cincinnati to obtain needed materials and resources for the EITC Site.
  2. Develop, maintain and communicate work schedules for volunteers assigned to the EITC Site to ensure adequate coverage.
  3. Collaboratively work with Training Specialist to obtain listing of volunteers that have successfully passed the Volunteer Tax training and certification.
  4. Work with community engagement and United Way to recruit and market the EITC Program Site throughout Hamilton County.
  5. Ensure supplies and equipment are maintained at appropriate levels for optimal performance of the EITC Site.
  6. Serve as liaison between volunteers, the Super Site and relevant sponsor(s), stakeholders and partners.
  7. Produce statistical reports and distribute as directed to sponsor(s), stakeholders and partners in a timely manner.
  8. Review site paperwork to ensure quality review is being conducted, privacy is maintained and the Site Identification Number is being annotated on each return.
  9. Work with United Way and program supervisor to recruit volunteers.
  10. Manage and train all volunteers. Develop opportunities to engage and show appreciation to volunteers that will encourage volunteer retention throughout the duration of the EITC Program.
  11. Coordinate all services with high degree of quality and confidentiality.
  12. Performs other duties as they may be assigned.

The above statements are intended to describe the general nature and level of the work being performed by staff assigned to this job classification. This is not an exhaustive list of all duties and responsibilities. Additionally, CAA management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

QUALIFICATIONS AND REQUIREMENTS

Required Education, Skills and Experience:

  • A Bachelors degree in Business Administration, Finance, Education or a related field from an accredited college or university. Or, two (2) years’ experience in accounting, finance or another related field.
  • Two (2) years supervisory experience overseeing personnel and programs that required organizational leadership skills.
  • Demonstrated knowledge of tax preparation including the completion of Form 1040, Form 104A and Form 1040 EZ.
  • Exceptional communication skills to effective work with volunteers, market services to the community, and collaborate with stakeholders.
  • Proficient computer experience in Microsoft Office.
  • Knowledge of tax preparation software preferred.
  • Experience working with a diverse population, including low to moderate income families.
  • Ability to organize, multi-task and prioritize duties required.
  • Ability to work collaboratively.

Required Job Competencies

CAA Core Competencies:

  • Passion for service to the community
  • Compassion for others – empathy, respect, caring, kindness
  • Collaboration and teamwork
  • Commitment to continuous improvement

Position-Specific Competencies:

  • Organization – able to multi-task, prioritize work and meet deadlines with a high level of accuracy and attention to detail  
  • Communication – able to effectively exchange information with others through verbal, nonverbal, and written methods
  • Interpersonal - can effectively interact, communicate and build positive relationships with others
  • Customer service - willingness and ability to provide high-quality support, assistance and solutions wherever needed
  • Problem-solving - can effectively recognize, assess and resolve issues
  • Listening – active and empathetic listener with the patience to hear people out and understand their needs or concerns, even when they are under stress 
  • Active learner - willing and able to continuously develop new knowledge and skills  

Other Requirements:

  • Must have reliable Wi-Fi access to support remote work as needed.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodation.

Working Conditions:

  • Work Location - 1740 Langdon Farm Road, Cincinnati, Ohio*   
  • Work Hours – 8:00 a.m. to 5:00 p.m. Monday through Friday*          

Physical Requirements:

  • Talk, hear and communicate with co-workers, clients, children and/or parents
  • Walk, bend kneel and reach
  • See and be able to read, write, and interpret written documents
  • Use hands to manipulate, handle feel, and control items or equipment
  • Use hands to operate into a laptop computer or tablet
  • Lift and move objects weighing up to 15 pounds

The Cincinnati-Hamilton County Community Action Agency is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. The Functions, Qualifications, Requirements and Physical Demands listed in this job description represent the essential functions of the job, which the incumbent must be able to perform either with or without reasonable accommodation. The listed Job Functions do not necessarily include all activities that the incumbent may perform.

Your employment with the Cincinnati-Hamilton County Community Action Agency is entered into voluntarily or “at-will,” meaning that both you and the employer may end the employment relationship with or without reason, cause or notice unless otherwise prohibited by law. You are free to terminate your employment at any time, with or without cause. Similarly, C-HCCAA has the right to terminate the employee’s employment, or otherwise alter an employee’s position, duties, title or compensation at any time, with or without cause or notice. Therefore, the only employment relationship that exists is one terminable at will by either the employee or C‑HCCAA.

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Job Location

Cincinnati, Ohio, 45237, United States

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