Clinical Site Supervisor in Glens Falls, New York at OrthoNY

Position Summary

The Clinical Site Supervisor provides day-to-day oversight of clinic operations and clinical support staff at an assigned orthopedic practice location. This role ensures efficient patient flow, staff coverage, service quality, and adherence to clinical and operational standards. The Clinical Site Supervisor acts as the on-site operational lead in the absence of the Practice Manager and serves as a key liaison between clinical staff, physicians, and administration.

Essential Duties & Responsibilities

Clinic Operations & Patient Flow

• Oversee daily clinic operations to ensure smooth patient flow and timely care
• Coordinate schedules, room utilization, and provider support
• Troubleshoot operational issues in real time
• Serve as escalation point for patient concerns at the site level

Staff Supervision & Leadership

• Provide direct supervision to assigned clinical and front-office staff
• Ensure adequate staffing coverage, breaks, and call-outs
• Assist with onboarding, training, and cross-training of staff
• Monitor timekeeping accuracy and support payroll processes
• Address routine performance and conduct issues in partnership with the Practice Manager

Clinical Support Oversight

• Ensure clinical support staff follow established protocols and workflows
• Monitor rooming processes, documentation support, and supply readiness
• Assist with inventory control and supply ordering
• Support quality initiatives and workflow improvements

Compliance & Safety (NYS-Focused)

• Ensure adherence to HIPAA, OSHA, infection control, and NYS regulations
• Support audit readiness and corrective action plans
• Promote a safe, compliant, and patient-centered environment

Communication & Collaboration

• Serve as primary on-site liaison between staff, physicians, and Practice Manager
• Communicate daily operational updates and concerns
• Support implementation of new workflows, systems, or policies

Acting Manager Responsibilities

• Serve as acting site leader in the absence of the Practice Manager
• Escalate significant issues as appropriate
• Maintain continuity of operations during leadership absences

Qualifications

Education

• Associate’s degree required (Healthcare, Business, or related field)
• Bachelor’s degree preferred

Experience

• 3–5 years of experience in a clinical or ambulatory healthcare setting
• Prior experience in orthopedic or surgical practice strongly preferred
• Previous supervisory or lead experience required

Skills & Competencies

• Strong organizational and multitasking skills
• Working knowledge of EMR systems and clinic workflows
• Effective communication and conflict-resolution skills
• Ability to lead in a fast-paced, patient-focused environment
• Understanding of healthcare compliance and safety standards