Crouse Medical Practice Patient Access Manager in Syracuse, New York at Crouse Hospital

Since 1887, Crouse Health has been a leading healthcare provider in Central New York. We’ve combined a family-friendly culture with a passion to provide the best care, which creates an environment where both patients and team members feel valued. Crouse Health offers a full range of general and specialty care, inpatient and outpatient services, as well as community health education and outreach programs.

Crouse Health is hiring a Crouse Medical Practice Patient Access Manager.

Schedule: Full Time, Days, 8:00am-4:30pm.

Crouse Medical Practice Patient Access Manager Position Responsibilities:

• Oversees and monitors physician practice and front-end revenue cycle operations, including registration, patient access, and admission-related activities, to ensure efficiency, accuracy, compliance, and optimal reimbursement.
• Evaluates current processes and workflows to identify performance gaps, compliance risks, and opportunities for improvement; recommends and implements process enhancements aligned with regulatory requirements, best practices, and organizational goals.
• Tracks, analyzes, and reports key performance indicators (KPIs) at the physician practice and front-end revenue cycle level, utilizing qualitative and quantitative data; performs root cause analysis to address performance variances.
• Plans, coordinates, and supports performance improvement initiatives, collaborating with departmental and organizational leadership to implement sustainable operational improvements.
• Ensures compliance with applicable federal, state, payer, and organizational guidelines, revising policies, procedures, and workflows as needed to support accurate billing and proper payment.
• Manages all aspects of patient registration and access functions, including insurance verification, medical necessity validation, pre-authorization, patient check-in, point-of-service collections, and demographic accuracy.
• Produces operational and performance reports related to access management and registration quality, providing actionable recommendations to improve data integrity, patient experience, and billing outcomes.
• Conducts routine audits and quality reviews of registration and admission activities to ensure accuracy, completeness, and timeliness.
• Addresses patient concerns and complaints related to access and registration processes in a timely, professional, and customer-focused manner.
• Ensures appropriate staffing levels and resource allocation to support operational demands and service standards.
• Provides leadership, direction, and oversight for assigned staff, including responsibility for daily operations, workflow coordination, and departmental performance.
• Performs staff management functions, including hiring, onboarding, orientation, coaching, performance management, goal alignment, and corrective action in accordance with organizational policies and collective bargaining agreements (when applicable).
• Administers and oversees staff competency assessments, training programs, and ongoing education, ensuring staff are equipped to meet operational, regulatory, and service expectations.
• Establishes, monitors, and responds to financial, service, and quality performance standards for staff and departmental operations.
• Coordinates departmental activities and collaborates with internal stakeholders (e.g., clinical departments, billing, coding, utilization management, and compliance) to ensure seamless end-to-end revenue cycle processes.
• Participates in organizational committees, councils, and performance improvement initiatives, contributing to hospital- and practice-level strategic and operational objectives.
• Actively communicates with staff, ensuring timely dissemination of policies, procedures, performance expectations, and operational updates.
• Develops, maintains, and updates departmental policies, procedures, scopes of service, and quality indicators to support consistent and compliant operations.
• Leads and facilitates regular staff meetings, promoting communication, engagement, and resolution of operational issues or staff concerns.
• Contributes to annual planning and strategic initiatives, supporting the development of departmental goals, performance measures, and improvement priorities within the physician practice setting.

Crouse Medical Practice Patient Access Manager Position Requirements:

• Bachelor’s Degree in Business Administration or other Health related field required. Master’s Degree in a related field preferred.
• Minimum of five (5) years’ experience in healthcare admitting or patient account receivable follow up, billing, payments, and/or adjustments required, preferably in a clinic setting.
• At least three (3) years of leadership and/or management experience preferred.

Benefits Overview:

• Medical, Dental, Vision, FSA, and 401K.
• Company paid life insurance.
• Tuition Assistance and Workforce Development Opportunities.
• Crouse Health Employee Assistance Program.
• Employee discounts on any Inpatient or Outpatient service, hospital cafeteria and pharmacy, and certain retailers.
• YMCA Subsidy program.