IAM Platform Support Specialist - Spanish Bilingual in Alpharetta, Georgia at Simeio

We are seeking a Spanish-speaking Identity & Access Management (IAM) Support Engineer II to support enterprise identity security platforms within a 24x7 operations environment. This role provides Level 2 support for IAM and access management technologies, troubleshooting authentication, provisioning, identity governance, and access-related issues. Candidates with hands-on experience supporting IAM platforms such as SailPoint, Saviynt, IBM Verify, Ping Identity, ForgeRock, Oracle Identity Manager, Okta, or other enterprise identity solutions are encouraged to apply.

This position supports government-related programs and requires U.S. Citizenship with the ability to obtain and maintain a government security clearance.

• Provide Level 2 operational support for enterprise IAM environments.
• Troubleshoot and resolve authentication, authorization, provisioning, and SSO-related incidents.
• Support identity lifecycle management processes, including onboarding, role management, and deprovisioning.
• Monitor IAM systems and respond to alerts, incidents, and service requests.
• Collaborate with engineering teams to identify root causes and implement corrective actions.
• Maintain operational documentation, runbooks, and knowledge base articles.
• Support user access reviews, compliance activities, and audit requests.
• Participate in shift rotations and after-hours support as required.
• Escalate complex issues appropriately and drive resolution through closure.
• Assist with platform upgrades, patching, and operational maintenance activities.

• U.S. Citizen with the ability to obtain and maintain a government security clearance.
• Fluent in both English and Spanish (written and verbal).
• 2+ years of experience supporting Identity and Access Management solutions.
• Experience with at least one of the following:
  • SailPoint
  • Saviynt
  • IBM Verify
  • Okta
  • Ping Identity
  • ForgeRock
  • Oracle Identity Manager (OIM)
  • Microsoft Entra ID / Azure AD
• Experience troubleshooting IAM-related incidents and service requests.
• Understanding of access provisioning, authentication, authorization, and identity governance concepts.
• Willingness to work assigned shifts, including evenings, weekends, or rotational schedules.

Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to any of the recruitment team at recruitment@simeio.com or +1 404-882-3700.