Head of Operations - DTC Consumer Hardware in Detroit, Michigan at Astrohaus

About AstrohausAstrohaus is a small team headquartered in Metro Detroit, MI that creates innovative consumer products at the intersection of art, technology, productivity, and design. The company was formed in 2014 by CEO and Cofounder Adam Leeb after its breakout Freewrite distraction-free writing tools. Astrohaus is independent, profitable, and not funded by Venture Capital.
Accolades: Freewrite products have won several awards and in 2021 the Smart Typewriter entered the Science Museum, London’s permanent Printing & Writing Collection becoming a literal piece of history. Tens of thousands of customers around the world have cumulatively written 700 million+ words on Freewrite devices.
Read about the Freewrite family at getfreewrite.com, in The Atlantic, Wired, or in the WSJ.
See Astrohaus.com/jobs for how to make your application stand out.Job RoleJoin Astrohaus as the Head of Operations. In this key role you will work alongside CEO and Cofounder Adam Leeb to manage the people and processes that keep the business running efficiently. This includes finance, HR, customer success, supply chain, fulfillment, and logistics. Engineering and Product will remain the responsibility of the CEO and Founder, Adam Leeb.About YouYou're the person who gets a rush from turning chaos into clockwork. While others see complex problems, you see opportunities to innovate. You've successfully scaled consumer electronics companies from MVP to multi-million dollar operations, and you're hungry for your next challenge.
You're obsessed with the details of how things are made, moved, and delivered. You appreciate good design and doing things right the first time. You've probably taken apart every gadget you've owned, not just out of curiosity, but because you wanted to understand the entire journey from factory floor to customer's hands. Your experience running 7-figure or larger companies means you know exactly how to navigate the unique challenges of hardware businesses - from component sourcing to last-mile delivery.
You're not just jumping on the AI bandwagon - you've been riding it. You've already deployed AI into production and have demonstrated real cost savings and efficiencies. Where others see AI as a buzzword, you see it as a power tool in your operational arsenal.
The phrase "that's how we've always done it" makes you cringe. You've got the scars and stories from previous hardware companies to prove that conventional wisdom often needs disrupting. Your teams love you because you roll up your sleeves and dive into the trenches with them, but they respect you because you know when to step back and let them work.Responsibilities

• Drive the overall operational strategy for our consumer electronics business, balancing growth with operational excellence
• Lead our AI transformation, implementing intelligent automation across customer support, operations, and financial forecasting
• Own the company's financial functions including strategic planning, working capital management, tax, and compliance
• Develop our talent strategy and company culture, with particular focus on building teams that can bridge the gap between creativity and efficiency
• Own and optimize our fulfillment systems to handle both D2C and future retail channel distribution
• Own and optimize purchasing, inventory planning, freight, and logistics
• Manage warehouse operations to ensure a clean, safe, and efficient environment
• Improve our RMA and repair processes to maintain customer satisfaction while minimizing costs
• Develop a world-class customer success organization that understands both technical support and user experience for consumer devices

Qualifications

• Bachelor's degree in Business, Engineering, or related field required
• 4+ years experience as a founder in an operational role or as an operations leader at a 7 or 8 figure DTC ecommerce company
• Proven track record of implementing AI solutions in business operations
• Demonstrated experience in scaling operations and managing multiple functional areas
• Strong financial acumen and experience
• Excellence in team leadership and recruiting
• Strong analytical and problem-solving skills
• Excellent verbal and written communicator
• Excellent project management and organizational abilities

LocationThis position is based in the Metro Detroit area and requires on-site presence at Astrohaus’ beautiful new headquarters building in Oak Park, MI. Candidates must either be local to the area or willing to relocate.CompensationThe lean nature of our team and fast growth of our company allows us to provide stable and competitive compensation often reserved for larger companies. This includes:

• Unlimited PTO
• BCBS Health & Dental
• Competitive market rate salary
• 401K program
• Relocation bonus
• Annual performance bonus
• Nimble hiring process