Floating General Manager - Wingstop in Lincoln Park, Michigan at Magic Concepts

Lead the Team. Drive Results. Join Us as Floating General Manager!
Territory: Lincoln Park, Belleville, Ann Arbor, Wayne

The Floating General Manager is responsible for providing short-term leadership across multiple restaurant locations, ensuring operational stability, strong guest experience, and financial performance. This role steps into restaurants facing staffing gaps, performance challenges, or leadership transitions and quickly establishes structure, accountability, and standards. Unlike a traditional General Manager, the Floating GM is expected to rapidly assess conditions, implement corrective actions, and transition the restaurant back to stability while supporting long-term leadership success.

Key Responsibilities

1.Operational Leadership & Stabilization
Step into assigned locations and immediately assess operational performance, identifying gaps in staffing, execution, and compliance
Ensure adherence to brand standards, food safety, and cleanliness requirements
Lead execution of shift routines, deployment planning, and operational systems to stabilize performance
Drive rapid completion of audit corrective actions and resolve operational deficiencies

2. People Leadership & Team Alignment
Quickly establish credibility and leadership with existing teams
Reinforce expectations for performance, accountability, and conduct
Execute onboarding, orientation, and training processes as needed
Provide real-time coaching and performance feedback
Support staffing recovery, including hiring, scheduling, and shift coverage planning
Create a positive, productive work environment aligned with company values

3. Guest Experience Excellence
Ensure consistent execution of guest service standards
Address and resolve guest complaints promptly and effectively
Train team members on guest recovery and service expectations
Monitor and improve guest satisfaction performance using company tools and feedback systems

4. Financial & Business Performance
Identify and address the root causes of poor financial performance
Manage key cost drivers including labor, inventory, and waste
Ensure accurate inventory practices and minimize variance
Execute sales-building initiatives and operational improvements
Maintain cash handling integrity and ensure proper controls are followed

5. Problem Solving & Change Management
Lead in high-pressure or ambiguous environments with strong decision-making skills
Implement immediate operational and staffing solutions to stabilize performance
Adapt to new teams, processes, and challenges quickly
Maintain composure and effectiveness during periods of change or transition

6. Transition & Handoff Support
Develop short-term action plans to sustain improvements
Support onboarding or transition of permanent General Managers
Communicate store conditions, risks, and opportunities to district leadership
Ensure the restaurant is left in a stable and improving condition

Core Competencies:
Decision Making & Critical Thinking
Results Orientation & Accountability
Guest Focus & Service Excellence
Talent Development & Coaching
Integrity & Trust Leadership
Adaptability & Change Management

Qualifications Required:
3–5+ years of restaurant management experience (QSR or fast-casual preferred)
Prior General Manager or Acting GM experience strongly preferred
Strong operational knowledge (labor, inventory, food safety, P&L fundamentals)
Ability to lead and motivate teams in fast-paced environments
Proven ability to problem solve and make timely decisions Preferred
Multi-unit or multi-location experience
Experience stabilizing underperforming locations
Training and development experience

Work Environment & Expectations:
Frequent travel between restaurant locations
Ability to work flexible hours, including nights, weekends, and holidays
Ability to step into demanding, high-need environments with minimal transition time
Must be comfortable working in changing and sometimes high-pressure conditions

What Success Looks Like in This Role:
Rapid stabilization of store operations
Improved guest experience and team performance
Reduced operational gaps and compliance issues
Strong communication and partnership with district leadership
Smooth transition to permanent leadership

Key Differentiator from a Traditional GM:
A traditional GM owns long-term performance of one restaurant
A Floating GM drives short-term impact across multiple restaurants, focusing on:
Stabilization
Turnaround support
Leadership continuity