Deposit Operations Specialist (Customer Service) in Grand Island, Nebraska at Equitable Bank

Job Summary:

The Deposit Operations staff performs a variety of duties to support the bank’s branch staff regarding deposit accounts and ensure accurate and efficient processing and recordkeeping for the bank.

Essential Functions:

• Maintains and monitors online banking, mobile banking, and eStatement enrollment.
• Supports cash management and retail banking platforms including adding accounts, creating and reviewing cash management, and ACH setups.
• Maintains and monitors daily reports.
• Processes daily chargeback items.
• Processes IOLTA reporting Quarterly Reporting.
• Balances department-related General Ledger accounts.
• Prepares and records daily and monthly operational data for department reports.
• Order/sell cash through the Federal Reserve and Rochester.
• Process Garnishments/Levies.
• Process incoming and external wires according to procedures.
• Maintain debit card program.
• File maintenance and quality control.
• Processing daily notices, interest checks, and other bank checks.
• Cash letter and return processing.
• Review and communicate unposted items.
• Process charge-offs and collection items.
• Updates and maintains department procedures.
• Completes online training as assigned.
• Processes and monitors fraudulent disputes.
• Act as a resource for other bank employees and officers.

Qualifications/Skills:

• High School Diploma or Equivalent
• 1+ years customer service experience
• Banking experience preferred
• Proficiency in Microsoft Office products
• Excellent communication skills, including verbal and phone
• Creativity and resourcefulness
• Ability to handle multiple priorities and ensure accurate and timely completion of all tasks
• Detail-oriented problem solver

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• May need to stand for long periods of time.
• Must be able to lift up to 15 pounds at times.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Member FDIC, Equal Housing Lender, Equal Opportunity/Affirmative Action Employer.