Télé-intervieweur·euse in Canada Creek, Nova Scotia at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Télé-intervieweur·euse based in Canada.

This fully remote customer service role supports the insurance sector by helping collect important health and lifestyle information from applicants.
The position focuses on conducting structured telephone interviews while ensuring accuracy, confidentiality, and a positive customer experience.
You will join a collaborative team environment where communication, empathy, and attention to detail are essential.
The role offers the opportunity to contribute directly to smooth insurance processes by providing reliable information collection and scheduling support.
The ideal candidate is comfortable speaking with clients by phone, managing multiple priorities, and maintaining high service standards.
This position combines customer interaction, administrative accuracy, and teamwork in a supportive remote setting.

The Télé-intervieweur·euse is responsible for delivering high-quality telephone support while ensuring accurate information collection and excellent service for insurance applicants.

• Conduct telephone interviews with insurance applicants to collect medical history and lifestyle information using established questionnaires.
• Provide a professional, empathetic, and positive customer experience throughout each interaction.
• Schedule telephone interviews based on applicant availability and interviewer team capacity.
• Follow up with applicants to obtain missing or additional information required after questionnaire completion.
• Handle sensitive personal information with discretion while respecting confidentiality and privacy requirements.
• Maintain accurate documentation and ensure collected information meets quality standards.
• Collaborate with team members through online communication channels to support daily operations and shared objectives.
• Contribute to a positive team culture focused on service excellence and continuous improvement.

The ideal candidate has strong customer service experience, excellent communication skills, and the ability to manage detailed conversations in a remote call center environment.

• Minimum of 1 year of experience in customer service or a client-facing role.
• Post-secondary education preferred.
• Strong verbal communication skills with confidence speaking on the phone.
• Ability to listen carefully, ask appropriate questions, and accurately capture information while interacting with applicants.
• Intermediate proficiency with Microsoft Word, Excel, and Outlook.
• Strong organizational skills with the ability to prioritize tasks and meet performance objectives.
• Ability to work independently while also contributing effectively within a team environment.
• Excellent attention to detail and commitment to maintaining confidentiality.
• Additional written and spoken languages are considered an asset.
• Interest in continuous learning and professional development.

• Fully remote work opportunity from Canada.
• Permanent full-time employment status.
• Employer-paid training program.
• Structured weekday and weekend schedule.
• Supportive team environment with online collaboration.
• Opportunity to develop customer service, communication, and healthcare-related administrative skills.
• Work that contributes to improving service experiences within the insurance sector.