Training & Onboarding Coordinator in Chicago, Illinois at Serenity Home Health Care

Training and Onboarding Coordinator

Job Summary

The Training & Onboarding Coordinator is responsible for managing the onboarding and training process for all new caregivers and applicants. This role ensures a consistent, welcoming, and compliant onboarding experience by coordinating training sessions, processing applicant documentation, maintaining accurate records, and supporting caregivers throughout the hiring and orientation process. The Training & Onboarding Coordinator serves as a key liaison between applicants, branch leadership, client coordinators, and other internal departments to ensure a seamless transition from applicant to active caregiver.

Required Skills/Abilities

• Strong affinity for customer service.
• Excellent organizational and time-management skills.
• Great communication skills.
• Proficient computer literacy.

Education and Experience

• High school diploma or equivalent.

• Minimum 1–2 years of client-facing experience in home care, healthcare, social services, case management, or a related field

• Customer service experience demonstrating strong communication, empathy, and problem‑solving skills

Physical Requirement

• Prolonged period of sitting at a desk and working on a computer