Primary Care Medical Director in Peabody, Massachusetts at North Shore Community Health Inc

Position Overview

The Medical Director – Peabody Family Health Center acts in accordance with the Senior Medical Director, Director of School Based Health and the Salem and Gloucester Medical Directors to carry out all aspects of the medical services program. The Medical Director provides day-to-day administrative support and coordination of the Health Center's activities. The Medical Director consults with and advises the Senior Medical Director, Chief Medical Officer, Chief Operations Officer and the Chief Executive Officer on problems relating to the operation of health center facilities and recommends changes in administrative policies to carry out objectives of North Shore Community Health, more effectively.

The Organization

North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides:

• Comprehensive primary care.
• Dental services.
• Behavioral health care.
• Care management.
• Pharmacy services.
• Substance abuse disorder treatment.
• Nurse care management.
• Insurance enrollment assistance.

NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services.

As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits.

We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly, and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Essential Duties and Responsibilities

· Provide patient care.

· Direct and coordinate identified medical and related activities

· Assist in establishing standards of medical services

· Advise the Senior Medical Director, Senior Management team and Leadership Team on medical and administrative activities

· Plan and direct staff conferences and in-services for instructional purposes

· Participate in the recruitment and selection process for medical providers

· Facilitate medical staff/provider meetings, in conjunction with the Senior Medical Director

· Collaborate with the CMO to conduct peer reviews for all medical staff focusing on quality of care and appropriate coding

· Help to guide production, approval and implementation of medical practice procedures, protocols and policies

· In conjunction with the Director of operations and site supervisor, manage provider schedule for Peabody Family Health Center and Saturday patient care hours

· Collaborate with the Senior Medical Director and other Medical Directors on grant-specific projects, including the development of a work plan, monitoring quality measures, and implement measures to improve outcomes related to various clinical measures

· Provide clinical leadership for utilization of the DRVS data system

· Serve as Site Sponsor and oversee activities of the LEAN team

· Collaborate with Dental Director around efforts to improve integration of Medical and Dental departments

· Supervise special projects as agreed upon

Required Skills and Abilities

· Demonstrated leadership and management skills with the ability to supervise staff and guide teams

· Strong interpersonal and relationship-building skills

· Excellent verbal and written communication skills

· Strong organizational, planning, and project management abilities with attention to detail

· Ability to mentor staff, develop processes, and implement innovative solutions in a healthcare setting

· Ability to work collaboratively with senior leadership, medical staff, and other interdisciplinary teams

· Ability to participate in and lead peer reviews, staff conferences, and in-services

· Competence in utilizing data systems for quality monitoring and clinical improvement initiatives

· Capacity to work effectively in a fast-paced, team-oriented environment, maintaining cultural competence and professionalism

Education & Experience

· MD or NP with a current Massachusetts license

· Minimum of five (5) years of experience as an MD or NP in an ambulatory care setting; experience in a Community Health Center preferred

· Minimum of three (3) years of management or supervisory experience preferred

· Proven experience managing and leading projects within a healthcare setting

· Knowledge of Quality Improvement concepts, methodologies, and activities

· Experience with clinical practice procedures, protocols, and policies

· Experience with culturally diverse patient populations; fluency in Spanish is a plus

· Competency in Microsoft Office Suite; experience with GE Centricity or similar EHR systems is a plus

Work Environment Conditions

· This position operates in a professional, fast-paced, and collaborative environment.

· Regular interaction with colleagues, supervisors, and/or clients occurs in person, by phone, and via digital communication platforms.

· Standard office hours apply, with occasional flexibility required to meet deadlines, attend meetings, or respond to organizational needs.

· Work may require sitting or standing for extended periods, using computers and other standard office equipment.

· Employees are expected to follow all organizational policies and procedures, including those related to safety, confidentiality, and ethical conduct.

Physical Requirements

· Occasional lifting of materials (e.g., boxes, equipment) weighing up to 50 pounds

· Ability to sit or stand at a desk for extended periods, with consistent use of computers and telephones

· May be required to travel to multiple sites within a single day

As a health center, NSCH ensures that all employees comply with the annual requirements for vaccinations and health screenings. All employees must be vaccinated against COVID-19 as a condition of their employment unless they have been granted a religious or medical exception. Proof of COVID-19 vaccination must be provided, and prospective employees must be vaccinated before their first day of employment, submitting their vaccination record and pre-hire paperwork. If you need to request an exemption from the vaccine requirement or have any inquiries regarding this policy, please get in touch with the Human Resources Department at hr@nschi.org.

At North Shore Community Health, our commitment lies in fostering a diverse workforce. If you're enthusiastic about this position but feel that your previous experience is not fully aligned with the requirement in the job description, we still encourage you to apply! Your skills could be a great fit for this role or other opportunities within North Shore Community Health.

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s coastal charm just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Talent Acquisition Department

North Shore Community Health

TalentAcquisition@nschi.org