Administrative Assistant at John Howard Society of Kingston – Kingston, Ontario

ReStart is a program of the John Howard Society of Kingston and District. We provide a wide range of employment counselling services to help people prepare for, find and keep employment. We are currently seeking a candidate for a full-time permanent administrative assistant position to support the Employment team reporting to the Manager, Employer Services.

Duties & Responsibilities:

• File Opens:
  • Document Uploading to ES Cases
  • EAP Creation
  • Entering Plan Items
  • Tracker Updating with File Opens
  • Support with Intake Case Note Creation
• Support Retention Admin:
  • Supporting with Retention client contacts
  • Case note completion
  • Supporting with Checkpoint completion
  • Attestation creation
  • Document uploading in ES Cases
  • Monitoring rejections for PBF and doing resubmissions
  • Supporting Management with PBF invoicing and reporting documents
• Support the team through contacting and managing a large caseload of closed files, supporting post-employment checks and file management
• Maintaining accurate and up-to-date client records, case notes, and data entry
• Supporting with other administrative tasks as required
• Conducting cold-calling and client re-engagement activities post-employment
• Maintain accurate and up-to-date files of clients and enter case notes and service plans in the appropriate database
• Communicate with team and supervisory staff on a consistent basis with all information pertinent to the effective and efficient delivery of services.
• Ensure services delivered are within the Employment Ontario guidelines and within the policies and procedures of John Howard Society.
• Maintain appropriate statistical information and reporting procedures as required.
• All other duties as required

Qualifications:

• College diploma in administration or relevant experience
• Exceptional data management, data entry skills
• Experience with ES Cases and CAMs software is considered an asset
• Previous sales or cold-calling experience considered an asset
• Exceptional attention to detail

The John Howard Society of Kingston & District is an Equal Opportunity Employer. We are committed to providing an accessible workplace. Accessibility accommodations are available for all parts of the recruitment and selection process.

Please apply online. We thank all applicants for their interest; however, only successful applicants will be contacted.

Internal applicants are given priority in consideration