Field Service Technician at Datamax Inc – Little Rock, Arkansas

Job Description

A successful Field Service Technician at Datamax is able to incorporate exceptional customer service, mechanical skill, and basic electronics knowledge to care for Datamax's growing customer base.

Once locally trained, Field Service Technicians spend their days visiting Datamax customer sites to service, repair, and maintain Canon, Lexmark, HP, and/or other office equipment (Multifunctional Copiers, Printers, and Facsimile Equipment). In addition to assisting with the equipment needs of our customers, it is the responsibility of Datamax Field Service Technicians to effectively communicate with customers about technical and non-technical information regarding their equipment.

We arm our Field Service Technicians with the necessary training (certifications), tools, and parts to be successful in the field.

Benefits

We offer a comprehensive benefits package:

Medical insuranceLife insuranceDental/Vision Coverage401k/profit sharing
(w/ matching)Long term disabilityPaid time offEmployee Assistance ProgramExpense reimbursementJob Requirements - Technical

Strong electromechanical and mechanical aptitude, basic electronics knowledge, and information technology (IT) networking knowledge is desiredThe ability to quickly and accurately diagnose mechanical, electrical and IT problemsA+ and/or Network+ Certification and knowledge of information technology networking is a great asset to this positionStrong computer literacyPrevious experience and/or Certifications with Canon, Konica Minolta, and/or HP is a plusJob Requirements - Personal

Strong interpersonal skills to communicate effectively with customersExceptional customer service skillsProfessional appearance, demeanor and attitudeStrong organizational and time management skillsCost consciousnessProblem solves in challenging situations to achieve a positive resultAbility to work under time constraints and in high-pressure situationsReliable transportation and a valid driver’s license are requiredClean driving record