Application/Technical Analyst in Richfield, Minnesota at Lifeworks Services Inc

The Application/Technical Analyst is responsible for application development, testing, and hands-on support of enterprise systems. In this role, the analyst provides the technical expertise required to ensure system stability and maintain operational continuity. Acting as a support and backup to the Senior Technical Analyst/SQL Developer, this position maintains working knowledge of SQL development, system integrations, reporting, application analysis, troubleshooting, and technical documentation.

Position Title: Application/Technical Analyst

Department: Information Technology

Hours: Full-time 40+ hours/week, Monday – Friday (Exempt)

Location: Lifeworks Services – Richfield/Hybrid

Compensation: $81,500 - $91,500

Bonus Eligible: Yearly

What we offer employees:

Lifeworks offers a comprehensive benefits package which includes:

• 18 days of PTO accrued in the first year of employment
• 11 paid holidays (New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, and a Personal Holiday)
• Medical, dental, vision, life, AD&D insurance, short & long-term disability coverage
• Health Savings Account (HSA), Flexible Savings Account (FSA), and prescription drug coverage
• Up to $3,000 annually in tuition reimbursement and student loan forgiveness when eligibility requirements are met
• 403(b) retirement plan – Lifeworks contributes 3% of your salary and matches up to 4% of employee contributions
• Employee Assistance Program (EAP)

Why Work at Lifeworks

Lifeworks is an industry leader on the forward edge of partnering with people with disabilities in innovative, person-centered ways. Disability inclusion is our true north, guiding every service we provide and ensuring that people with disabilities have opportunities, can thrive, and defy expectations. The Lifeworks Team is collaborative, passionate, and strategic, using a person-centered approach to increase access in our communities.

You’ll succeed in this role if you:

• Can perform essential job functions with or without reasonable accommodation.
• Demonstrate strong communication and collaboration skills to work effectively across business and IT teams.
• Maintain reliable attendance, punctuality, and professionalism to meet business needs.
• Exhibit strong organizational and time-management skills, with the ability to manage multiple concurrent projects and priorities.
• SQL / Data skills (required): Working knowledge of T-SQL (stored procedures and query development), SQL fundamentals, and basic performance tuning; understanding of ETL and data integration processes; experience with source control.
• Integration experience (preferred): Familiarity with Azure Logic Apps, Service Bus, SSIS, or comparable technologies; experience with Azure Integration Services is a plus.
• Azure (preferred): Azure Fundamentals certification (AZ-900 or equivalent) is a plus; experience with Azure SQL is desirable.
• Development exposure (preferred): Working proficiency in .NET/ASP, JavaScript, XML/HTML, and/or Python, with the ability to read and analyze existing code and system documentation.
• Reporting/Analytics (preferred): Experience with Power BI and/or Tableau; advanced Excel skills for data analysis.
• Enterprise application experience (preferred): Experience supporting Microsoft Dynamics 365, CRM systems, or similar enterprise applications.
• Security & compliance: Understanding of application security best practices, identity and access management (e.g., Azure AD/Entra ID), and data privacy standards; HIPAA experience preferred.
• Work style: Ability to work independently while also fostering strong, collaborative, cross-functional partnerships.
• Pre-employment requirements: Must pass a DHS background study and drug test, and maintain reliable transportation for work-related travel, if required.

How you’ll be spending your time:

Application & Process Analysis: Evaluating systems and processes to identify improvement opportunities; documenting data flows, system integrations, and functional requirements.

SQL Development & Technical Support: Developing, enhancing, and maintaining SQL objects (stored procedures, views, queries), including basic performance tuning; analyzing code bases and integrations to understand architecture and dependencies; providing backup coverage when the Senior Technical Analyst/SQL Developer is unavailable.

Data Integrations & Reporting: Supporting data integrations, ETL processes, and interfaces (e.g., Azure services, SSIS, or comparable solutions); developing and maintaining reports, dashboards, and BI solutions to deliver actionable insights.

• Bachelor’s degree in Computer Science, Information Systems, Business, or a related field, or equivalent professional experience.
• 3–5+ years of experience in software development and/or application support.
• Working proficiency in SQL required, including exposure to Azure SQL (preferred).
• Experience supporting enterprise systems in a professional environment.
• Experience supporting testing and UAT, including test case development, defect tracking, validation, go-live readiness, and post-go-live support.
• Experience with identity and access management concepts (e.g., RBAC, provisioning/deprovisioning, least privilege); familiarity with Azure AD/Entra ID is a plus.
• Business intelligence and reporting experience preferred.
• Experience in healthcare, nonprofit, or other regulated environments preferred.
• Proficiency with Microsoft Office Suite.
• Fluent in English, both verbal and written.
• Demonstrated ability to collaborate effectively to achieve shared outcomes.

Equity Statement:

Lifeworks strives to be radically accessible, diverse, equitable, and inclusive. We appreciate the vibrancy of differences, center the voices of silenced and marginalized people, and champion universal rights.

Lifeworks Services is committed to hiring people from a variety of diverse cultures with diverse life experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, familial status; genetic information, or any other characteristic protected by law.

Lifeworks Services is an equal opportunity employer, and we encourage members of diverse groups to apply.

We are committed to an inclusive and accessible hiring process. If you need an accommodation to apply or participate in an interview, please contact us at D365-HR@lifeworks.org or 651-454-2732, and we will be happy to support you.