Accounting Admin and HR Assistant at eCard Systems – Brentwood, Tennessee

Job Overview: eCard Systems is looking for a positive, detail-oriented and skilled professional to join our HR and Finance team. This position will handle daily accounting duties and help the HR team as needed. The finance team reports to the Assistant Controller. This is a full-time onsite position.

Work Hours: 40-hour work week, Monday-Friday 8am-5pm

Responsibilities and Duties:

• Manage Accounts Receivable: Process customer payments, update billing information, and send requested invoices.
• Customer Support & Communication: Handle phone calls, voicemails, and emails related to billing inquiries, payment issues, and account updates.
• Monitor and Resolve Payment Issues: Conduct daily outreach for failed payments, generate weekly/monthly reports, and track expiring credit cards.
• Maintain Customer Records: Identify and manage duplicate customer accounts, ensure accurate records, and update financial data as needed.
• Invoice Management: Track open invoices, follow up on outstanding payments, and coordinate with customers to ensure timely collections.
• Contract and Documentation Handling: Process DocuSigns and maintain financial agreements.
• Handles the completion of daily deposit transactions as needed.
• Audits monthly revenue shares for accuracy and compliance.
• Internal Collaboration: Respond to Slack requests, assist with accounting-related questions, and support team operations as needed.
• Manages customer returns and additional single charges as needed
• Supports the Finance and HR teams during team member absences.
• Assists with human resources processes by scheduling appointments, maintaining records and information.
• Supports recruitment efforts and streamlines employee onboarding during peak season.
• Assists in organizing and coordinating company events.

Qualifications:

• Reporting skills
• Data entry
• Maintaining employee files
• Dependability
• Organization
• Scheduling
• Confidentiality
• Independence
• Verbal communication
• Teamwork

Education, Experience, and Licensing Requirements:

• Associate degree in accounting or related field required
• Prior experience in human resource roles is preferred
• Advanced knowledge of Microsoft software.
• 2+ years of accounting experience.
• NetSuite experience preferred
• ERP experience required
• Excellent communication skills, both written and verbal.
• Working knowledge of GAAP.
• Strong numeracy and analytical skills.
• Good problem-solving and time management skills.
• Highly organized and detail-oriented.
• Confidence in working with large Microsoft Excel and CSV files; formulas, custom sorting, conditional formatting and more.