IT Intern in Sugar Land, Texas at Systel Inc

Systel’s business is growing, we are looking for an IT Operations intern to support the IT Department.

The IT Operations Intern will support the IT Operations team in maintaining and improving the organization’s day-to-day technology environment. This role is designed to provide hands-on experience in IT support, endpoint management, system administration, user support, asset management, and operational processes while strengthening technical troubleshooting and communication skills.
This internship is ideal for students pursuing a degree in Information Technology (IT), Computer Information Systems (CIS), Cybersecurity, Management Information Systems (MIS), or a related field who are interested in IT infrastructure, technical support, systems administration, and operational technology services.

Key Responsibilities

• Assist the IT Operations team with daily technical support activities and operational tasks
• Provide first-level support for hardware, software, printer, and connectivity issues
• Assist with workstation deployments, device imaging, system setup, and equipment replacements
• Support user account administration tasks, including onboarding, offboarding, password resets, and access requests
• Maintain and update IT asset inventory records and equipment tracking
• Help monitor and maintain system health, patching, and endpoint compliance
• Assist with troubleshooting issues related to Microsoft 365, Windows systems, and common business applications
• Document technical procedures, troubleshooting steps, and operational processes
• Support conference room technology and office IT equipment as needed
• Participate in IT operational improvement initiatives and process standardization efforts
• Assist with maintaining organized IT storage areas, spare equipment, and deployment readiness
• Escalate complex technical issues to senior IT staff when appropriate

Qualifications
Required:

• Currently pursuing a Bachelor’s degree in Information Technology, Computer Information Systems (CIS), Cybersecurity, Management Information Systems (MIS), or a related field
• Basic understanding of computer hardware, operating systems, and networking concepts
• Strong problem-solving and troubleshooting skills
• Strong communication and customer service skills
• Ability to prioritize tasks and manage time effectively

Preferred:

• Familiarity with Microsoft 365 administration tools
• Experience with Windows operating systems and basic system administration
• Exposure to Active Directory or user account management concepts
• Experience working with ticketing systems or help desk environments
• Basic understanding of networking fundamentals and cybersecurity best practices

Skills & Competencies

• Strong attention to detail and organizational skills
• Ability to troubleshoot technical issues in a structured manner
• Willingness to learn new technologies and operational processes
• Ability to work independently and collaboratively in a team environment
• Professional communication and customer service mindset
• Adaptability in a fast-paced technical environment

About Systel
Rugged Compute Where Mission Meets Critical.

Founded in 1988, Systel, Inc.® is a leading manufacturer of rugged compute solutions with a relentless focus to support our customers and their missions. Our pedigree of capabilities spans numerous advanced platforms with thousands of successful deployments in the defense and commercial sectors. Systel’s rugged systems are designed and manufactured for continuous operation under the most extreme and austere environmental conditions. All of our products are proudly made in the USA in our headquarters in Sugar Land, TX. We are AS9100:2016 and ISO 9001:2015 certified.
EEOC Statement
Systel is committed to providing equal employment opportunities to all individuals. We ensure that hiring and advancement decisions are based solely on individual qualifications without regard to race, religion, color, creed, national origin, disability, age, sex, genetic information, military status, or any other status protected by applicable federal, state, or local laws.
Offer Contingency
All employment offers are conditional upon successful completion of a background check, physical assessment if required.
For more information, please visit systelusa.com.