IT Support Engineer III - Austin Remote in Austin, Texas at The Solutions Team Inc

Position Overview

The IT Support Engineer III is a senior technical role responsible for advanced troubleshooting, complex escalations, and project execution across nationwide client environments, with a strong emphasis on healthcare and dental IT systems.

Key Responsibilities & Daily Tasks

• Handle advanced escalations from lower-level engineers
• Diagnose and resolve complex server, networking, and infrastructure issues
• Support healthcare and dental software applications and imaging systems
• Lead and execute infrastructure, cloud, and security projects
• Act as a senior technical advisor to clients
• Maintain detailed technical documentation and system diagrams

Required Skills & Qualifications

• 5 or more years of IT support experience
• Advanced expertise in Windows Server, Microsoft 365, and networking
• Strong project execution and communication skills

Preferred Qualifications

• Healthcare or dental IT experience
• Advanced PowerShell or scripting knowledge
• macOS and iOS support experience

Benefits & Perks

• Paid Time Off program in accordance with company policy
• Company-observed paid holidays
• Health insurance options available to eligible employees
• CrewHu employee recognition and rewards program
• $50 monthly cell phone stipend
• Company-provided equipment and tools
• Ongoing training and professional development opportunities