IT Specialist II at Sterling Construction Company, Inc. – The Woodlands, Texas

• Respond to Service Desk generated, tier one or two level tickets, perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions. Create tickets for all customer interactions for accountability and data tracking.

• Respond to Eastern time zone calls from 7am CST- 8am CST Monday – Friday.

• Maintain an inventory of all front/backend equipment for their assigned district.

• Act as business liaison in assigned districts by distributing time across locations by traveling to other locations as follows:

SII - Main Office

TSC GTX - 1 Day per Week

TSC NTX - 1 Day per Quarter

TSC STX - 1 Day per Quarter

• Interface directly with IT management on various IT projects, such as remote jobsite and office mobilizations and de-mobilizations.

• Interface directly with IT management on all outstanding issues pertaining to their assigned district.

• Performs other related duties as assigned or requested

• Strong customer-service orientation.

• Technical knowledge of Windows 10, modern day desktop hardware and internal components, Active Directory concepts, and server/networking principles.

• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure, high paced environment.

• Willingness to learn to support routers, wireless access points, switches, UPS’s, PC’s, plotters, networked printers, VoIP phone systems, and multi-function copiers.

• Analytical and problem-solving abilities, with keen attention to detail.

• Hands-on hardware and software troubleshooting experience.

• Ability to operate tools, components, and peripheral accessories.

• Able to read and understand technical manuals, procedural documentation, and OEM guides.

• Ability to conduct research into PC issues and products as required.

• Effective interpersonal and relationship-building skills.

• Strong written and oral communication skills.

• Ability to present technical ideas and concepts in user-friendly language.

• Ability to follow company standards.

• Experience working in a team-oriented, collaborative environment.

• College diploma or university degree or current study in the field of computer science and/or 3-year equivalent work experience preferred.