Senior Genesys Cloud CX Solution Architect in Canada Creek, Nova Scotia at Jobgether
NewJob Function: Information Technology
Jobgether
Canada Creek, Nova Scotia, B0P 1V0, Canada
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Job Description
Senior Genesys Cloud CX Solution Architect
Accountabilities:
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Genesys Cloud CX Solution Architect based in Canada.
This is a senior client-facing architecture role focused on designing and delivering enterprise-grade Genesys Cloud CX solutions for large-scale contact center transformations.
You will act as the technical authority across the full platform, including routing, IVR, outbound dialer, analytics, and system integrations.
The role requires translating complex business and operational needs into scalable, resilient, and high-performing contact center architectures.
You will work closely with enterprise stakeholders, leading solution design sessions and guiding strategic technical decisions.
A key part of the role involves building event-driven integrations and enabling advanced data extraction for analytics and reporting use cases.
This position is ideal for a seasoned Genesys expert who combines deep platform knowledge with strong client leadership and solution design capabilities.
- Lead end-to-end architecture design for Genesys Cloud CX solutions, including inbound routing, IVR, outbound dialer, reporting, and integrations.
- Facilitate technical workshops with client stakeholders to translate business requirements into scalable platform architecture.
- Design and implement data extraction and analytics strategies using Genesys Cloud APIs, conversation data models, and event streaming.
- Architect event-driven integrations leveraging Genesys Cloud Notification Service and AWS services (EventBridge, Lambda, S3, Redshift).
- Define and document conversation, session, and segment data models for reporting, analytics, and operational insights.
- Own outbound dialer architecture, including campaign design, compliance, and dial attempt data extraction.
- Act as the primary Genesys Cloud SME for both internal teams and client technical leadership.
- Troubleshoot complex issues across telephony, routing, integration, and reporting layers.
- Produce architecture diagrams, technical specifications, and implementation documentation.
- Support testing, UAT, deployment, cutover, and post-go-live stabilization activities.
- 7+ years of experience in CCaaS/contact center architecture, including 4+ years hands-on with Genesys Cloud (PureCloud).
- Strong expertise in Genesys Cloud components including Architect flows, routing, IVR, outbound dialer, WFM, QM, and analytics.
- Deep understanding of Genesys Cloud APIs (Platform API, Analytics API, Notification Service) and data models.
- Proven ability to extract and operationalize conversation-level data outside native reporting tools.
- Hands-on experience integrating Genesys Cloud with AWS services (EventBridge, Lambda, S3, Redshift or similar data platforms).
- Solid understanding of SIP, telephony infrastructure, and cloud contact center architecture principles.
- Strong client-facing communication skills with the ability to engage both technical and executive stakeholders.
- Experience delivering enterprise-scale implementations in complex, global environments.
- Preferred: Genesys Cloud certifications and exposure to WEM, Speech & Text Analytics, or AI features.
- Preferred: Experience with CRM integrations (Salesforce, ServiceNow, Microsoft Dynamics) and middleware tools (MuleSoft, Boomi).
- Preferred: Background in consulting, professional services, or managed services environments.
- Must be able to support US business hours (MST alignment).
- Competitive compensation aligned with senior-level solution architecture expertise.
- Remote-friendly or flexible working arrangements depending on project needs.
- Opportunity to work on large-scale enterprise CCaaS transformation programs.
- Exposure to cutting-edge Genesys Cloud CX implementations and modern cloud architectures.
- Collaboration with global enterprise stakeholders and advanced technical teams.
- Strong career development potential within high-impact digital transformation initiatives.
- Access to complex, mission-critical projects in Fortune 100 environments.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Job Location
Canada Creek, Nova Scotia, B0P 1V0, Canada
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