Loan Resolution Clerk in Pensacola, Florida at Gulf Winds Credit Union

About Gulf Winds

Gulf Winds Credit Union offers innovative financial tools that give our members freedom to live life with their finances under control. Since our founding in 1954, we have grown from a single branch in Pensacola, Florida, to a regional institution with over $1 billion in assets and 83,000+ members across Florida, Alabama, and Georgia. From daily banking needs to investment services, our members aren’t treated like an account number, but as part of the family.

Our Values

We are guided by our core values of Integrity, Care, Growth, and Innovation and are dedicated to our members, our community and each other.

Integrity
We own our decisions and actions by doing the right thing, learning from our mistakes, and taking responsibility.

Care
We help members meet their goals by listening to understand and offering the best solutions, placing kindness above all else.

Growth
We set ambitious goals, provide personal development opportunities, and encourage results.

Innovation
We challenge the status quo to enhance the member’s experience and solve tomorrow’s challenges today.

Working at Gulf Winds

Working at Gulf Winds is not just a job, it’s a career. We’re hiring collaborative, motivated people who want to love what they do. We are forward-thinking and family oriented. We recognize and reward excellent member service and have fun while working hard. When you join the team, you can expect:

• Open and transparent communication with your leaders
• Consistent coaching and opportunities to improve performance.
• Collaborative and team-focused environments
• Short and long-term professional development
• Opportunity to participate in cross-functional projects.

With you on our team we can achieve our vision of becoming the leading and most trusted credit union on the Gulf Coast.

Role:

The Clerk is responsible for assisting with the management of delinquent accounts while providing essential administrative support to the collections team. This role involves processing and maintaining accurate account records, preparing correspondence, and handling routine inquiries from team members. In addition to supporting collections team, the clerk performs general office tasks such as filing, data entry, and document management to ensure smooth departmental operations. The position requires attention to detail, strong organizational skills, and the ability to balance member service with compliance standards.

Essential Functions & Responsibilities:

• Performs administrative duties concerning Bankruptcy, Repossession, and CPI functions. Responsibilities include but are not limited to AKUVO activities such as Case Assignments for Bankruptcies and Repos, as well as Collections Administrative Support, CPI Maintenance and assisting with daily mail and letters to be mailed.
• Prepare document packages and deliver to members as needed. Create loan maintenance service tickets. Maintains timely data entry of repossessions in AKUVO and CPI provider website (weekly repos sold, claims status/creation).
• Review CPI billing statements for accuracy, review CPI exception reports, enter CPI charges and credits into the system promptly and accurately. File CPI claims for repossession fees/expenses and Premium Deficiency. Maintains communications with CPI adjusters on pending CPI claims.
• Maintains accurate files and reports on all check posting activity.
• Performs other job-related duties as assigned.

Performance Measurements:

1. All administrative duties within the collection function are performed timely, without error, and with 100% compliance.

2. Collection and/or recovery of credit union assets is optimal and meets goals.

3. Accurate and complete records of all collection and recovery activity are kept.

4. Policies and regulations as set forth in the Fair Debt Collection Practices Act (FDCPA) are always followed.

5. Provides informed, professional, and accurate service and support to all members and employees.

6. Complies with all applicable rules, regulations and policies, including but not limited to BSA, OFAC and Physical Security.

Knowledge and Skills:

Experience: One year to three years of similar or related experience.

Education A high school education or GED.

Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills Basic MS skills - Excel, Word, Outlook, ability to read, write, comprehend, and speak English clearly. Must have excellent organizational skills and be able to multitask.

Physical Requirements This role requires sitting at a computer for most of the day. This role would also require the ability to file files, open filing cabinets, and bend or stand as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Work Environment The position is based in-office in our Pensacola, Florida market, operates primarily in an office setting, and routinely uses standard office equipment such as computers, printers, and phones. This position requires consistent presence in the office to collaborate with team members and fulfill job responsibilities effectively. It requires the ability to actively participate in conference calls and meetings with other Credit Union team members and vendors. The normal expected work schedule is Monday through Friday, 8:30am to 5:00pm but may be required to work nights and/or weekends. Must adhere to safety rules and regulations

Gulf Winds is an Equal Opportunity Employer and Drug Free Workplace