Computer Technician in Diamond Bar, California at Specialty Equipment Market Association

ORGANIZATION OVERVIEW:

The Specialty Equipment Market Association (SEMA) and Performance Racing Industry (PRI) together represent the heart of the automotive aftermarket and motorsports industries. United by a passion for cars, trucks, SUVs, and racing of every kind, these organizations support a vibrant global marketplace that spans performance parts, advanced racing technologies, restoration, restyling, and the full spectrum of specialty automotive innovation.

SEMA is a dynamic, business-minded nonprofit trade association made up of manufacturers, distributors, retailers, builders, publishers, race teams, and more—an industry ecosystem powering a nearly $53-billion-a-year retail market. Through industry-leading programs, advocacy, research, and world-class events—including the annual SEMA Show, one of the largest automotive trade shows in the world—SEMA helps its members grow, innovate, and succeed.

PRI extends this influence into the global racing marketplace. Since 1986, PRI has been the premier source of business intelligence, cutting-edge technology insights, and community connection for racing professionals. The annual PRI Trade Show in Indianapolis brings together over 1,000 exhibiting companies and thousands of racing stakeholders across every major discipline, supported by PRI’s industry-leading advocacy, media platforms, education programs, and year-round engagement.

Together, SEMA and PRI fuel the success of thousands of businesses, connect industry professionals worldwide, and preserve and grow the future of automotive performance and racing.

PURPOSE:

Oversee network, workstation and server(limited) support. Support day to day computer operations and mandate highest levels of service for all staff members. Manage and monitor SEMA's computer systems and IT Operations helpdesk system. Service the association’s staff computing needs, provide staff assistance and training.

RESPONSIBILITIES AND AUTHORITY:

• Responsible for the configuration and installation of hardware and software applications.
• Oversee support for desktop environments and limited server support, including hardware, software and training.
• Develop and maintain system standards and procedures for the desktop environments.
• Contribute to ensure that adequate SOPs are developed and maintained for all functions within Computer Operations.
• Manage and support SEMA’s Microsoft 365 services.
• Maintain SEMA’s network infrastructure, including servers(limited), switches, wiring, Access Points and Managed firewalls.
• Maintain inventory of computer supplies.
• Manage and maintain hardware and software inventory.
• Coordinate services and support with all association support vendors when required or requested.
• Manage and setup IT related services at the association's tradeshows.
• Travel to the remote facilities and events when necessary.
• Maintains and protects operations by keeping information confidential.
• When directed by management, perform other assignments and duties as required.

RELATIONSHIPS:

• Reports to the Senior IT Operations Manager.
• Interfaces with all levels of staff.
• Interfaces with Association members, outside computer vendors and contractors when required or requested.

Pay Range: $24 - $28

SKILLS AND KNOWLEDGE REQUIRED

• Education & Certifications: Bachelor’s degree in an IT-related field is preferred; relevant technical certifications or equivalent hands-on work experience will be considered in lieu of a degree.
• Experience: 2 to 3 years of work-related IT experience in a professional business environment.
• Technical Expertise & Troubleshooting: Detailed, hands-on knowledge of Microsoft 365 applications coupled with strong troubleshooting skills to diagnose and resolve technical issues.
• Customer Service & Communication: Exceptional oral and written communication skills, with a dedicated customer support mindset. Ability to provide clear direction to others and translate technical concepts to a varied audience.
• Thrives Under Pressure & Multitasks: Ability to manage stress effectively, multitask, and stay focused in high-pressure situations while meeting strict deadlines during critical system events.
• Team Collaboration: A strong team contributor who can work autonomously, solve problems proactively, and maintains a "no task too small" attitude to support the team’s overall success.
• Discretion & Integrity: A strong sense of discretion and professional ethics required when handling sensitive data and maintaining system confidentiality.

This job description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills, relationships or working conditions associated with the position. While it is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties and to assign other duties, as necessary.