Chat Support Agent at Tomtek Malaysia Sdn. Bhd. – Los Angeles, California

We are seeking a reliable and customer-focused Chat Support Agent to join our growing remote support team. As a Chat Support Agent, you will provide real-time assistance to customers through our online chat platform, helping resolve inquiries, issues, and guiding them through products and services.

Key Responsibilities:

• Respond promptly to customer inquiries via live chat

• Provide accurate, valid, and complete information using the right methods/tools

• Handle customer complaints and provide appropriate solutions within time limits

• Identify and assess customers' needs to achieve satisfaction

• Maintain a positive, empathetic, and professional attitude toward customers at all times

• Document all interactions clearly and concisely

Requirements:

• High school diploma or equivalent

• Excellent written communication skills

• Typing speed of at least 40 WPM

• Basic computer proficiency and ability to multitask

• Reliable internet connection and a quiet workspace

• Positive attitude and willingness to learn