Property Manager in Boston, Massachusetts at 2LIFE COMMUNITIES
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Job Description
BACKGROUND
2Life Communities provides superior housing to older adults of all backgrounds who can thrive independently within a supportive environment. We are a mission-driven organization with a vision whereby all older adults have the opportunity to age in community – to live a full life of connection and purpose in a dynamic and supportive environment. We are continually evolving support services to meet the needs of our diverse residents as they age. We offer case management, service coordination, and a wide array of wellness, cultural, and other activities. We partner with health care providers to identify innovative ways to support residents’ health and well-being, and we engage with the broader community through our Village Center program.
2Life owns and operates over 1,300 units of affordable rental housing located within six campuses in metropolitan Boston. With another 210 apartments under construction and more in planning, we expect to add another 600-700 units within the next several years as we complete projects in active planning and construction phases. We continue to pursue other development opportunities. We anticipate continued growth in the size of our portfolio, the geography in which we operate, and the diversity of our residents in terms of race, ethnicity, income levels, and need for supportive services.
GENERAL SUMMARY
The Property Manager serves as a key operational leader and senior partner to the Executive Director, supporting the day-to-day administrative and front desk functions of the community. While the Executive Director maintains overall site leadership, the Property Manager is entrusted with delegated responsibility across resident engagement, compliance, budgeting support, and property operations.
This role provides direct supervision to all front desk staff and is responsible for ensuring consistent operational coverage, clear communication, and a high-quality resident experience across all shifts. The Property Manager plays a critical role in maintaining efficient operations and fostering a resident-centered environment.
This position serves as the second-in-command for daily operations, assumes operational leadership in the Executive Director's absence, and requires a high level of professionalism, discretion, strong organizational skills, and sound judgment.
ESSENTIAL JOB FUNCTIONS
Operations and Administrative Support
- Supervise front desk staff, including scheduling, performance management, coaching, and coverage planning to ensure consistent operational coverage and service standards
- Serve as the primary operational partner to the Executive Director, managing day-to-day administrative and operational functions under delegated authority
- Track and drive completion of action items resulting from inspections, audits, meetings, and internal reviews
- Oversee office operations, including procurement and inventory management of supplies
Resident Engagement & Regulatory Coordination
- Conduct and participate in resident meetings, conferences, and follow-up discussions as assigned
- Serve as a point of contact for residents regarding operational questions, concerns, or requests
- Draft and coordinate resident communications, notices, and updates
- Manage intake, tracking, and documentation of Reasonable Accommodation requests
Accounts Receivable & Revenue Oversight
- Oversee accounts receivable functions, including rent collection
- Monitor delinquency reports and partner with the Executive Director to implement payment plans and corrective strategies
- Ensure accurate billing and reconciliation of resident accounts
Budget & Financial Coordination
- Support development and monitoring of annual operating budgets
- Review invoices for accuracy, appropriate coding, and completeness prior to approval
- Track vendor contracts, renewals, and service agreements to support cost control and compliance
PREPARATION, KNOWLEDGE, SKILLS & ABILITIES
- Minimum of three to five years in a position of property management of residential communities
- Certification or willingness to acquire certification in Fair Housing, CPO (Certified Professional of Occupancy) for processing HUD and SHCM or CP3 Low Income Housing Tax Credit subsidies
- Proficiency in computer programs, including but not limited to Microsoft Office, Salesforce, Yardi
- Detail-oriented
- Ability to work independently as well as collaboratively
- Excellent interpersonal and communication skills
- Demonstrated capacity to respect and support older adults to live independent and dignified lives regardless of physical capacity
SUPERVISORY RESPONSIBILITY
- Supervises all front desk staff
We don’t just offer a job; we invest in your entire life. Our "Total Rewards" package adds an extra 27% to 30%+ in value on top of your base salary.
- Comprehensive Health: Premium Medical, Dental, and Vision coverage for you and your family.
- Future-Proofing: 401(k) retirement planning and employer-paid Life, AD&D, and Disability insurance (Short & Long Term).
- Rest & Recharge: Generous paid vacation, official holidays, plus 2 floating holidays to use whenever you need a break.
- Family-Friendly: Inclusion for your "+1" and dependents, plus Pet Insurance for your furry family members.
The above statements intend to describe the general nature and level of work performed by people assigned to do this job. The above is not an exhaustive list of all responsibilities and duties required.
We desire to build and cultivate an inclusive environment that brings together a diverse workforce with unique experiences, backgrounds, talents, and perspectives.
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.