Housing Case Manager at Making Opportunity Count Inc – Fitchburg, Massachusetts

Title Code: 30COM031

Role Title: Housing Case Manager

FLSA Status: Non-exempt

Union Status: None

Job Level: 30

Department: 21 – Community Services

Pay Range: $24.52 - $33.17 per hour

Reports To: Housing and Workforce Development Director

Supervisory Responsibilities: No

Revision Date: 8/11/2025

About Making Opportunity Count

Making Opportunity Count’s mission is to empower families to achieve economic security by eliminating barriers and creating opportunities. To alleviate poverty, we deliver a variety of services including childcare, education, workforce development, nutrition, health, and community and housing support.

Position Overview:

The Housing Case Manager is responsible for determining service plan goals, targets, and action steps for clients.

Essential Duties & Responsibilities:

• Meeting with clients in-person or virtually to conduct an intake assessment that includes collection of information including demographic, financial, and social services information
• Upon completion of the intake assessment, the HCM will document all assessments accurately and will ensure the payer approves the services
• Following the initial assessment, the HCM will also be responsible for the case management of pre-tenancy services, tenancy-sustaining services, and for the identification of home modification needs

Required Skills and Qualifications:

• Associate's degree in human services or related field
• 1 year of experience providing case management services focused on pre-tenancy and tenancy-sustaining services
• Must have a reliable telephone
• Must be empathetic to the needs of a diverse socio-economic population
• Strong interpersonal skills
• Knowledge of community resources, state and federal benefits and services
• Strong project management skills with the ability to administer multiple cases simultaneously and prioritize workload.
• Basic math and budgeting skills
• Ability to work effectively as a team member with other members of program and agency leaders
• Demonstrated prior success in case management functions or eligibility determinations for community-based social service organizations
• Problem-solving abilities
• Ability to communicate and collaborate with health providers and community partners
• Strong internet, database and computer skills
• Good documentation skills
• Ability to read and write Spanish preferred

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Compensation:

A salary within the range of $24.51 to $33.17 per hour will be provided to the successful candidate having met the minimum requirements for the position consistent with the MOC compensation philosophy. The candidate’s exact placement will be determined based on factors consistent with MOC’s compensation framework. MOC offers a competitive benefits package including:

• Health, Dental, and Vision Insurance
• Company Paid Life Insurance and Long-Term Disability
• Flexible Spending Accounts
• 15 Paid Vacation Days
• 12 Paid Sick Days
• 13 Paid Holidays
• Hybrid Work Opportunities
• Student Loan Forgiveness Assistance
• Tuition Remission
• Pet Insurance
• Employee Discounts
• Professional Development Opportunities
• On-Demand early pay access
• Immediate 403b Employer Contribution, 100% Vesting on Day One!

EEO Statement:

Making Opportunity Count is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.