IT Systems Support Specialist at Prizmah – Chicago, Illinois

Bernard Zell Anshe Emet Day School, located on the North Side of Chicago, is looking for A Systems Support Specialist’s to support the school by providing first-level technology support and troubleshooting various systems, printers, and peripherals. The Systems Support Specialist will report to the Director of Technology.

• Essential Duties
  
  Provide Tier 1 and Tier 2 technical support for internal employees across various operating systems (macOS, Chrome, iOS) and applications (e.g., Google Workspace, EDU apps, etc.).
• Deploy, diagnose, troubleshoot, and resolve hardware (laptops, desktops, printers, mobile devices) and software issues in a timely manner.
• Manage the IT Help Desk system, including logging, tracking, and prioritizing support tickets to meet defined service-level agreements (SLAs).
• Escalate and assign tickets to other members of the IT department in the Helpdesk system.
• Perform user account management, including onboarding (setup and provisioning), offboarding (data retrieval and de-provisioning), and permission changes.
• Oversee the deployment and troubleshooting of audio/visual equipment, including but not limited to projectors, interactive displays, and cameras.
• Copier and printer support, including interactions with third-party support providers.

Inventory and Documentation:

• Maintain an accurate inventory of all IT assets, including hardware, consumables, and peripherals.
• Oversee the purchase requests for IT equipment and consumables.
• Create and maintain comprehensive documentation for IT procedures, system configurations, and user guides to facilitate knowledge transfer and self-service.
• Assist with IT procurement processes, researching and recommending new equipment and software purchases.
• Inform the Director of Technology of ongoing IT trends in the Bernard Zell community.
• Assist teachers in creating IT Documentation for classroom projects.

• Manage end-of-year and start-of-year technology processes, including collecting, inspecting, updating, repairing, and deploying student devices and peripherals.
• Maintain classroom technology systems, performing routine upkeep on projectors, interactive displays, and connectivity features to ensure functionality.
• Oversee technology lifecycle and compliance, coordinating recycling, disposal of outdated hardware, and assisting the Director of Technology with Summer interns and related projects.

Qualifications

• Minimum of 2 years of experience in IT Helpdesk systems required.
• Experience in troubleshooting macOS and iOS software environments required.
• BS in CS, CIS, or related discipline, or comparable years of work experience preferred.
• Experience in Bash, PowerShell, Python, GAM, and other scripting languages preferred.
• Any other certifications (Cisco, Apple, Microsoft, A+, etc) preferred.
• Experience managing a Google Apps environment and creating Google Apps scripts is preferred.

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills required.
• Ability to be resourceful and work independently is required.
• Ability to prioritize and handle multiple tasks successfully, with strong attention to detail required.
• Familiarity or experience with JAMF products required.
• Familiarity with Unix Scripting required.
• Familiarity or experience with network infrastructure, including switches and access points preferred.

General Information

• ​​​​​​​​The general workday is 7:30 a.m. - 4:00 p.m., but must be flexible to attend events and meetings beyond normal working hours.
• Work is performed on site.
• Must be willing and capable of lifting boxes of up to 50 lbs.

Compensation

Bernard Zell offers competitive compensation, excellent benefits, and a supportive workplace culture. The salary range for this position is $60,000 - $70,000Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability insurance
• Life insurance - including spouse/dependent life insurance
• Employee Assistance Plan (EAP)
• Transportation & Parking Benefit
• Health Care, Limited Purpose, and Dependent Care Flexible Spending Accounts
• Paid Parental & Adoption leave
• Paid time off
• Tuition Remission
• Breakfast & Lunch when school is in session
• 403(b) (Retirement contribution) Plan with a competitive matching structure

As a condition of employment, all applicants must successfully pass a criminal background screening.