Technical Support Manager in Itasca, Illinois at Accertify, Inc.

Accertify enables commerce by doing one thing extraordinarily well: pinpointing fraud. The company's Predictive Yes Platform helps businesses say yes to more - more good customers, more revenue, and more growth - without getting burned. It's a precise, confident, data-backed yes, made possible by joining signals across the entire customer lifecycle through unmatched data volume, layered AI-powered models, and a consortium approach that protects clients from bad actors spotted anywhere in the network while unlocking business with good actors verified anywhere in the network. With more than 10 billion transactions and over $1 trillion in commerce processed in 2025 alone, Accertify delivers the intelligence and precision that fraud and payments teams need to say yes confidently and enable growth. That's the More Yes difference.

Essential Duties & Responsibilities:

• Provide technical support, set up, and work on tickets for our clients regarding our Fraud, Chargeback, and Account Protection solutions
• Act as a Trusted Advisor to L1-L3 Support Staff
• Research and design solutions for add-on projects for top-tier customers
• Respond to Statement of Work (SOW) requests
• Develop and maintain project plans for add-on projects
• Plan and execute with the help of a technical resource, add-on projects
• Configure the Fraud Analyst user interface to the client’s specifications
• Work closely with Top Tier 1 clients to identify new features and functionality for Interceptas
• Work closely with Accertify Subject Matter Experts to evaluate and identify emerging technologies/fraud trends and adapt new approaches and features as needed
• Develop strong relationships with clients to deliver exceptional service and ensure that expectations are exceeded
• Act as a liaison between external clients and internal departments, including Account Management, Operations, and Development teams
• Provide feedback and enhancement ideas for the improvement of the Fraud and Account Protection platform
• The job may require minimal travel

Skills & Qualifications:

• Excellent communication/written skills, as well as a dynamic and energetic approach to problem-solving, to further a best-in-class client experience
• Prior experience working directly with clients
• Experience with technical troubleshooting of an application
• Technical Skills in Data Manipulation
• Knowledge of SQL, JSON, and XML
• High-level knowledge/Experience with Networking and Database Concepts
• Experience working with SAAS (software as a service) systems
• Previous experience in fraud prevention and detection

Additional Details:

• Location: 2 Pierce Place, Suite 900, Itasca, IL 60143
• Workplace Flexibility: Hybrid (3 days in-office per week)
• The salary range for this position is $100,000 to $130,000 annually, based on experience and qualifications.
• Visa Sponsorship: Employment eligibility to work for Accertify in the U.S. is required, as Accertify will not pursue Visa sponsorship for this position.

Why Join Accertify?
At Accertify, we believe in investing in our people. We offer a comprehensive suite of benefits to support your success both professionally and personally:

• Health & Wellness: Medical, dental, and vision coverage for you and your family.
• Time Off: Paid time off, holidays, and personal days to maintain work-life balance.
• Financial Growth: We offer competitive compensation, performance-based rewards, and local retirement or savings plans where applicable, along with financial education resources.  
• Career Development: Training programs, mentorship opportunities, and growth potential within the company.
• Wellness Support: Mental health resources, fitness perks, and wellness programs.
• Extras & Perks: Commuter benefits, employee discounts, and company-sponsored events.

At Accertify, we’re committed to your success, because when you thrive, we thrive. Are you ready to make an impact? Apply today and be in the driver’s seat of your career.