IT Support - Healthcare at greenvalleysearch.com – Chicago, Illinois

IT Support | HealthcareJoin a midsized healthcare group as an onsite IT resource. You’ll manage daily support needs, maintain systems, and keep technology running seamlessly — all in a role that values independence and reliability.
Key Responsibilities

• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Troubleshoot hardware, software, and basic networking issues to minimize downtime.
• Handle device lifecycle tasks, including setup for new hires and secure recovery for departing users.
• Assist with new user onboarding, including hardware preparation and Active Directory account setup.
• Support IT initiatives such as workstation refreshes, EMR access setup, and network upgrades.
• Provide IT service management, project coordination, and vendor communication to ensure reliable technology delivery.
• Document configurations, procedures, and common fixes for internal knowledge sharing.
• Coordinate with vendors for hardware, software, and service needs.
• Partner with external IT teams to troubleshoot and resolve complex issues.

Key Qualifications

• 3+ years of IT support experience in a professional environment (healthcare experience preferred).
• Strong working knowledge of Windows OS, Office 365, and basic networking (TCP/IP, DNS, DHCP).
• Proven ability to diagnose and resolve hardware/software issues efficiently.
• Excellent communication and organizational skills.
• Bonus Experience: Familiarity with Windows Server administration, Group Policy, VMware/Hyper-V, backup systems, or scripting (PowerShell).

Preferred Certifications (not required): CompTIA A+, Network+, ITIL, or Microsoft 365 Certified