IT Technician - Tier 2 at Master Solutions, Inc. – Naperville, Illinois

Are you passionate about tackling complex technical challenges while building strong relationships with customers? Do you thrive in a fast-paced environment with cutting-edge technology? If you enjoy problem-solving, learning new skills, and making an impact, we want to hear from you!

Master Solutions, a growing Managed IT Services Provider in Naperville, IL, is seeking an IT Technician - Tier 2 to join our team. We are committed to a great work environment and delivering fast, reliable service to our clients. If you want to grow your skills, make an impact, and be part of a collaborative team, we’d love to connect!

As an IT Technician - Tier 2, you'll analyze, troubleshoot, and resolve technical issues for various businesses, ensuring smooth operations. If you're a tech-savvy problem solver eager to grow and make an impact, let’s connect!

To the qualified IT Technician - Tier 2 we offer:

• Competitive Compensation – $70,000 - $90,000, based on experience
• Sign-On Bonus – Join our team and get rewarded from the start
• Paid Overtime – Earn extra for the hard work you put in
• Generous Paid Time Off – Start with 15 days of PTO per year plus holidays
• Comprehensive Health Benefits – Medical insurance to keep you covered
• 401(k) with Company Match – Invest in your future.
• Mileage Reimbursement – Get compensated for travel to client sites
• Company-provided Equipment – Work with a company laptop and phone
• Career Growth Opportunities – Ongoing training and certifications.
• Supportive Work Environment – Join a team that values collaboration, learning, and innovation

Primary Duties of the IT Technician - Tier 2:

Technical Support & Troubleshooting

• Provide escalated support for complex technical issues
• Diagnose and resolve hardware, software, and network issues
• Support Active Directory, Office 365, VPNs, and cloud-based services.

Network & System Administration

• Administration of network devices, firewalls, switches, and access points.
• Maintain IT documentation, including network and system configurations.

Client & Vendor Coordination

• Act as an escalation point for Tier 1 technicians
• Communicate effectively with clients to ensure excellent customer service.

Continuous Improvement & Documentation

• Keep IT documentation updated, including articles for troubleshooting
• Identify recurring issues and recommend long-term solutions
• Stay up to date with industry trends, certifications, and emerging technologies

Professional Expectations for the IT Technician - Tier 2:

• Alignment with Company Values
• Excellent Communication & Customer Service
• Problem-Solving & Logical Thinking
• Time Management & Organization
• Teamwork & Leadership
• Willingness to Learn & Taking Initiative

Master Solutions, Inc. has been in business for 30 years, serving small and medium-sized businesses in the Chicago area in multiple industries and is excited about what's on the horizon. We are located in Naperville, Illinois.

Join our dynamic team, gain valuable hands-on experience, and receive expert training from seasoned professionals. As a key player on the front lines, you’ll work directly with clients, providing the technology solutions they need to achieve their business goals.

Apply online today to get started!