Food & Beverage Manager in Brooklyn, New York at WSA NYC, LLC

SAA

The Food & Beverage Manager is responsible for overseeing and delivering an innate understanding of high-touch customer service – you are a consummate host and no detail in providing for members, guests, or our teams will go unnoticed. As a key ambassador for the operation, you ensure the food and beverage experience for all Members and Guests is executed to the highest levels of service, resolving customer issues and service recoveries toward a positive outcome. Pre- and post-service analysis of the cost-effective and efficient allocation of staffing levels per service in relation to daily reservations and/or event bookings is a core part of the role.

The Food & Beverage Manager will assist with the establishment of operating systems and the onboarding and set-up of training schedules with new staff. They will also uphold the standards of service unique to our operation, consistently working to improve the delivery of service and supporting the implementation of systems that ensure smooth execution.

The ideal candidate will quickly be able to adapt to the brand, values, and culture of the company, evoking passion and excitement for the process in all involved, while providing an upbeat and positive client and team experience. Because we are a small team, we all wear many hats and are happy to roll up our sleeves and lend a hand whenever needed. Can-do attitudes and respectful, inclusive outlooks are greatly valued and expected of all team members.

• 5+ years creating and managing luxury hospitality/lifestyle hospitality experiences (e.g., F&B/Restaurant/Hotel), serving the creative and/or luxury industries.
• Proven experience supporting the opening of new Restaurants, Bars and Cafés.
• Ability to take ownership of the successful day-to-day operations of the various outlets.
• Demonstrated strength in working alongside a range of backgrounds, skills, and professionals. The Manager must be as adept at working with hourly employees as they are at supporting senior leadership.
• Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.
• You pride yourself on the ability to talk to anybody; you can turn a challenging moment into a positive outcome.
• Highly entrepreneurial, and able to adapt to changing priorities in a fast-paced environment; proven ability to execute in the face of competing priorities.
• Strong computer skills a must (Outlook, Excel, Word).

• Flexible self-starter with attention to detail who is able to work in a fast-paced environment and support multiple projects at once.
• Solid written and verbal communication skills.
• Flexible with respect to the demands and hours needed in this role and be willing and able to work evenings and/or weekends to support the property team is a must.
• Must exhibit the ability to plan, prioritize and demonstrate exceptional follow-up skills.
• Must be courteous, persuasive, client-focused, professional and positive at all times.