People Operations Coordinator (Contract) in Philadelphia, Pennsylvania at Think Company

Think Company is hiring a People Operations Coordinator for a six-month contract, with potential to grow into a permanent role.
This is a hands-on position at the center of our People Operations team, supporting HR, benefits, employee experience, and the day-to-day operations that keep our studio and our people running smoothly.
If you're someone who takes ownership fast, works well from documentation, and brings energy and care to every interaction — we'd love to meet you.
Quick Facts

• Location: Philadelphia, PA (Hybrid - regular onsite presence required)
• Employment type: 6-Month Contract, Non-Exempt
• Pay rate: $27–$32/hr

What You'll Do

• Own People Ops processes end to end: track details, document decisions, and close loops without needing reminders
• Respond to and resolve employee requests through our ticketing system with accuracy, timeliness, and intentional care
• Maintain and improve internal documentation, flagging gaps and updating processes as you find them
• Support onboarding, off-boarding, employee records, and HR system updates
• Coordinate benefits enrollment, open enrollment prep, and leave program tracking (FMLA, COBRA, FSA), routing complex questions appropriately
• Help plan and execute internal events and employee engagement touch points, coordinating with external providers such as photographers, caterers, and vendors as needed
• Provide onsite support in Philadelphia for all-hands meetings, company events, and facilities and office logistics

What You Bring

• 3+ years of meaningful, hands-on experience in People Operations, HR operations, employee experience, or a similar operational role
• A track record of ownership and independent follow-through — you write things down, track competing priorities, and close loops without being chased
• Strong written and verbal communication, with a habit of flagging problems and status early rather than waiting
• Comfort working with HR and operations tools such as Google Workspace, an HRIS (e.g., Paylocity), a ticketing system (e.g., Freshservice), and collaboration tools like Slack
• High attention to detail and the ability to handle sensitive employee information with discretion
• Experience managing up: you follow up persistently and professionally, including with busy stakeholders and leadership
• Ability to work from our Philadelphia studio regularly and as needed for onsite events

Nice-to-Haves

• Prior experience at a company of similar size (roughly 100–150 employees)
• Familiarity with Confluence or similar documentation and knowledge management tools
• Background that includes light recruiting support such as scheduling or candidate coordination
• Hands-on experience using AI tools (such as Claude, ChatGPT, or similar) to streamline work, draft communications, or improve processes

About Working at Think CompanyThink Company is a design and technology consultancy that helps organizations solve meaningful problems through thoughtful strategy, design, and delivery.
You'll work with smart, kind people across disciplines and industries while gaining opportunities to grow your skills, expand your influence, and shape how we work.
We offer competitive compensation, comprehensive benefits, and ongoing opportunities for learning and development.
How We WorkWe collaborate primarily remotely, with intentional in-person time for company gatherings and client needs. Our teams balance autonomy with partnership, and we believe great work comes from trust, transparency, and shared ownership.
AI is becoming a foundational part of how we work at Think Company. Team members are expected to use AI tools responsibly, stay curious about advancements, and participate in training and enablement as part of their growth.
Physical RequirementsThis role occasionally requires lifting up to 40 pounds for office and event setup.
Interested?This role moves fast, and so do we. If you're ready to plug in, make an impact, and grow with a team that values ownership and care in equal measure, take a few minutes to apply. We'd love to learn more about what you've built, how you work, and what you're looking for next.
CompensationThe base pay range for this role is $27 – $32 per hour.