Business Process Analyst II in Broomfield, Colorado at COMTECH TELECOMMUNICATIONS
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Job Description
Job Title: Business Process Analyst II
Department: Service Operations, NOC and Field Services
Reports To: Supervisor, Service Operations
Revision Date: 6/3/2026
FLSA: Exempt
Location: Broomfield, CO Preferred
Level: P2
Rate of Pay: $70,000 - $80,000 USD
Company Overview:
Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world’s most innovative communications solutions. For more information, please visit www.comtech.com.
Purpose:
A Change Management position in an IT Service Operations organization is responsible for ensuring that all changes to IT services and infrastructure are assessed, approved, implemented, and reviewed in a controlled, low‑risk, and auditable manner. The role exists to minimize service disruption, reduce failed changes, and maintain compliance while enabling the business to move quickly.
Responsibilities:
- Process Ownership & Governance.
- Change Assessment & Risk Evaluation
- CAB Management.
- Change Scheduling & Coordination.
- Change Implementation Oversight.
- Process Reporting & Analytics.
- Stakeholder Communication.
- Compliance, Audit & Governance.
- Owns and governs the end‑to‑end Change Management process.
- Ensures the process is followed consistently and improved over time.
- Accountable for the overall effectiveness of the change lifecycle.
- Coordinates with cross‑functional teams to validate readiness.
- Ensures changes are sequenced to avoid conflicts and outages.
- Ensures pre-and-post implementation checks (testing, validation, backout plans) are completed.
- Reviews change requests for completeness, accuracy, and risk.
- Evaluates potential business and technical impacts.
- Ensuring changes are categorized correctly (Standard, Normal, Emergency, Expedited)
- Ensure all changes are documented, approved, and auditable.
- Supports internal and external audits.
- Maintains alignment with regulatory and security requirements.
Requirements:
- 2+ years’ experience in Change Management activities.
- Strong understanding of ITIL Change Management / Change Enablement.
- Experience in a NOC, Service Operations, telecommunications, or public safety environment preferred.
- Experience with ITSM platforms (ServiceNow, Jira, Remedy, Helix).
- Ability to assess technical risk and coordinate cross‑functional teams.
- Excellent communication, facilitation, and conflict‑resolution skills.
- Analytical mindset with experience in reporting and metrics.
- Strong attention to detail with a focus on quality and process adherence.
- Ability to work independently while maintaining alignment with leadership direction
- ITIL v4 Foundation or higher certification.
- Helix Tool Knowledge is an advantage.
- Experience in large, complex, or regulated environments.
- Familiarity with Incident, Problem, Knowledge, DevOps, CI/CD pipelines, and release management.
- Experience with automation of Standard Changes.
Education:
- Bachelor’s degree in information technology, or related field, or equivalent work experience
This position requires compliance with Comtech’s Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire. Employees may be subject to random, reasonable suspicion, and post-incident testing. Illegal drug use — including marijuana, regardless of state law — is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.
The pay range reflects the expected base salary for this position. Final compensation will be based on role, level, skills, experience, and geographic location.
Comtech Telecommunications Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.