Technical Analyst (Auxiliary) in Canada Creek, Nova Scotia at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Analyst (Auxiliary) based in Canada.

This role is a hands-on IT support and infrastructure position focused on delivering high-quality technical assistance within a large, distributed enterprise environment. You will play a key part in maintaining and improving desktop infrastructure and end-user services across multiple government ministries and agencies. The position involves direct interaction with VIP and executive-level users, requiring strong communication, professionalism, and problem-solving skills. You will handle escalated incidents, provide Level 2/3 support, and ensure timely resolution of technical issues in a dynamic and fast-paced environment. The role also includes participation in IT projects, system testing, and quality assurance activities to enhance service reliability. Operating within a collaborative service delivery model, you will contribute to continuous improvement, knowledge sharing, and operational excellence across IT support functions.

In this role, you will be responsible for delivering technical support, incident resolution, and service excellence across a wide range of end-user computing environments. You will analyze service requests, resolve escalated technical issues, and ensure high-quality support for VIP users and government stakeholders. Key responsibilities include:

• Reviewing and analyzing service requests and performing technical diagnosis for moderately complex incidents
• Providing Level 2 and Level 3 support for escalated tickets from service desks and support teams
• Delivering dedicated VIP support, including direct interaction with executive users and their assistants
• Monitoring, tracking, and ensuring timely resolution of incidents and service requests
• Supporting desktop infrastructure, including Windows, macOS, Microsoft Office, Active Directory, Intune, and SCCM environments
• Conducting testing and quality assurance for application deployments, imaging updates, and system changes
• Maintaining system functionality and supporting software distribution and endpoint management tools
• Contributing to documentation, technical bulletins, and knowledge base updates for IT service teams
• Performing trend analysis and identifying opportunities for operational improvement
• Supporting IT standards, reporting, and compliance through data analysis and performance monitoring

The ideal candidate brings strong technical support experience in enterprise IT environments, along with the ability to work directly with executive users and manage complex technical issues independently. You are detail-oriented, customer-focused, and comfortable working in a structured service delivery model. Key qualifications include:

• Post-secondary education in IT or equivalent combination of education and relevant experience
• Strong hands-on experience supporting Windows 10+, macOS, Microsoft Office, Active Directory, and Microsoft 365 tools
• Experience with Microsoft Intune, SCCM (or equivalent endpoint management tools), and Azure/Entra ID environments
• Proven ability to troubleshoot and resolve complex technical incidents in enterprise environments
• Experience supporting VIP or executive-level users is strongly preferred
• Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly
• Ability to manage multiple priorities in a fast-paced, service-oriented environment
• Strong analytical and problem-solving skills with attention to detail and root-cause analysis mindset
• Ability to work independently while collaborating effectively with technical and non-technical stakeholders

• Flexible work arrangements, including remote and hybrid options (based on location requirements)
• Comprehensive health and wellness programs, including employee assistance support
• Ongoing training, certifications, and professional development opportunities
• Exposure to enterprise-scale IT environments supporting critical public sector services
• Collaborative and supportive team culture focused on learning and growth
• Employee recognition programs and engagement initiatives
• Opportunities to work on impactful IT projects and infrastructure improvements