Enterprise Support Engineer, IT Billing Services in Canada Creek, Nova Scotia at Jobgether
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Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Enterprise Support Engineer, IT Billing Services based in Canada.
This role sits at the intersection of technical support, billing systems reliability, and cross-functional incident management within a complex enterprise SaaS environment. You will be responsible for ensuring the stability and accuracy of critical billing platforms that support subscription and usage-based revenue models. The position involves deep technical troubleshooting across integrated systems, where precision and speed directly impact customer experience and financial operations. You will collaborate closely with engineering, product, finance, and operations teams to resolve production incidents and maintain system integrity. Operating in a high-availability environment, you will support monitoring, incident response, and root cause analysis of billing workflows. This is a hands-on role suited for someone who thrives in operational excellence, data-driven investigation, and real-time problem solving. You will also contribute to continuous improvement initiatives that enhance reliability and scalability of billing services.
In this role, you will be responsible for ensuring the operational stability, performance, and accuracy of enterprise billing systems supporting SaaS platforms.
- Provide day-to-day operational support for billing platforms, including monitoring systems, troubleshooting incidents, and resolving production issues across integrated environments.
- Investigate billing discrepancies, system failures, and integration issues across tools such as Salesforce, Zuora, AWS, and related enterprise systems.
- Participate in on-call rotations to support 24/7 incident response, including critical billing cycles such as quarter-end and year-end processing.
- Analyze logs, transactions, and system behavior to identify root causes and support effective remediation and prevention strategies.
- Collaborate with engineering, product, finance, and billing operations teams to validate fixes, support deployments, and resolve defects.
- Maintain operational documentation including runbooks, troubleshooting guides, and support procedures to improve response efficiency.
- Support incident management processes, including communication during high-impact events and contribution to post-incident reviews.
- Ensure compliance with change management, access control, and data integrity standards, including regulated environments where applicable.
This role requires strong technical troubleshooting capabilities, experience in enterprise application support, and the ability to operate in high-pressure production environments.
- 2–3+ years of experience in IT support, systems operations, or enterprise application support, ideally within billing or SaaS environments.
- Hands-on experience with enterprise platforms such as Salesforce, Zuora, AWS, and financial systems like Workday Financials.
- Strong understanding of subscription-based and usage-based billing models.
- Experience with log analysis, monitoring tools, and diagnosing issues in distributed or integrated systems.
- Strong analytical skills with the ability to identify data inconsistencies and system-level issues.
- Ability to manage high-impact incidents independently with clear, structured, and empathetic communication.
- Strong collaboration skills working with engineering, product, finance, and customer support stakeholders.
- Experience working with APIs, system integrations, and enterprise data flows is considered an asset.
- Exposure to regulated or SOX-controlled environments is an advantage.
- Competitive annual base salary range: $71,600 – $94,000 CAD, with potential performance-based bonuses.
- Remote-first work flexibility within Canada.
- Opportunity to work on mission-critical billing systems impacting global SaaS operations.
- Exposure to complex enterprise platforms and modern cloud-based technologies.
- Collaborative, cross-functional environment with engineering, finance, and product teams.
- Career development opportunities in enterprise systems, reliability, and production engineering domains.
- Inclusive workplace culture focused on learning, ownership, and continuous improvement.