Human Resources Generalist - Healthcare in San Juan Capistrano, California at Mission Hospital Camino Health Center

Job Summary: The healthcare human resource generalist is responsible for performing HR-related duties on a professional level and works closely with senior management in supporting employee relations. This position carries out responsibilities in the following functional areas: benefits and leave of absence administration, employee relations, training, performance management, policy implementation, and employment law compliance. Ensure that the core values of Camino Health Center - Service, Dignity, Justice, and Excellence - are carried out within daily tasks.

Employee Relations:

• Partners with leadership to leads employee relations counseling, disciplinary support, outplacement counseling, and exit interviewing
• Participates in administrative staff meetings and attends other meetings and seminars.
• Assists in the evaluation of reports, decisions, and results of departments in relation to established goals.
• Recommends new approaches, policies, and procedures to effect continual improvements in the efficiency of the department and services performed.
• Coordinates staff and health center celebrations. Staff communication.

Leave of Absence and Benefits Administration

• Administers and oversees the leave of absence management process. Performs benefits administration to include claims resolution, change reporting, approving invoices for payment, and communicating benefit information to employees. The process includes; open enrollment, qualifying events, EDD interface, and unemployment claims.
• Prepare documents, reports, and information as requested for Board meetings and committees, and management.

HR Administration and Compliance

• Administers various human resource plans and procedures; leads in the development and implementation of policies and procedures; maintains employee handbook and policies and procedures manual. Ensures legal compliance in human resource areas.
• Maintains affirmative action program; maintains records, reports, and logs to conform to EEO regulations.
• Maintains human resource information system records, compiles reports from the database, and employee files maintenance.
• Maintains compliance with federal and state regulations concerning employment.
• Maintains worker’s compensation reporting and acts as a liaison for worker’s compensation annual audits.
• Assist HR Coordinator with Credentialing and Privileging for medical, dental, behavioral health, and other clinical support staff.

Learning and Development

• In collaboration with the HR Director and HR Coordinator, assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.
• Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills training for employees and customers.
• Develops unique training programs to fulfill workers' specific needs to maintain or improve job skills.
• Creates and/or acquires training procedure manuals, guides, and course materials.
• Presents training and development programs using various forms and formats including group discussion, lectures, simulations, and videos.
• Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements..
• Evaluates program effectiveness through assessments, surveys, and feedback.
• Maintains knowledge of the latest trends in training and development.
• Prepares and implements training budget; maintains records and reports of expenses.

Knowledge / Skills / Abilities:

• Work collaboratively with people of all ages, social, and ethnic backgrounds
• Work independently and as part of a team
• Excellent time management skills with the ability to simultaneously manage multiple projects/tasks and meet deadlines
• Ability to work in a fast-paced environment
• Excellent oral and written communication; basic math skills
• Strong problem-solving and analytical skills
• Proficient in using a computer and office equipment
• Ability to convey a sense of confidence and trust to all patients
• Ability to relate well to other health professionals and support staff
• Ability to carry out administrative and patient support services
• Knowledge of Human Resources guidelines
• Ability to maintain patient confidentiality

Information Management:

· Treats all information and data within the scope of the position with appropriate confidentiality and security

Risk Management:

· Cooperates fully in all risk management activities and investigations

Safety Requirements:

· Knowledge of, observes and complies with clinic safety policies and emergency procedures

Additional Requirements:

· Able to work flexible hours, including evenings and weekends

· Able to work at various health center locations and outreach sites

Minimum Position Qualifications: List the minimum qualifications required for this position.

• Education: Bachelor’s degree in human resource management or related field
• Experience / Training: One year of human resource experience. Relevant work experience will be considered in lieu of formal education.

Preferred Position Qualifications: List the preferred qualifications required for this position.

• Education: Master’s degree in human resource management or related field
• Experience / Training: Human resource experience in a health care environment; Preferably in a community health center, primary care, or FQHC setting.
• License / Certification: Bilingual English/Spanish; SHRM-CP or SHRM-SCP certification

Environmental Conditions:

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Position involves sitting for extended periods of time while working at a computer. Positions in this job family typically work in an office setting but may be assigned more physical duties such as transporting office supplies and equipment.