Patient Access Specialist at Speare Memorial Hospital – Plymouth, New Hampshire

Patient Access Specialist

General Summary

· Receives visitors and/or patients, ascertains their needs, and gathers accurate demographic and billing information. Prepares patients for proper admission to the hospital by obtaining written consents for treatment and providing necessary information about the hospital.

Essential Job Functions

· Greets visitors and/or patients, determines their needs, checks appointments and directs or escorts patient to proper person, office or department for services required.

· Answers questions and gives information directly to persons on the telephone based on knowledge of the hospital or department operations and regulations.

· Provides non-medical information regarding patients within the limits of the Hospital Confidentiality Policies.

· Registers and admits patients to the emergency room, x-ray, laboratory, physical therapy, cardiopulmonary services, and other services provided by the hospital.

· Verifies demographic information and any other pertinent information with the patient. Verifies and records insurance eligibility through Meditech. Obtains required signatures on

consent and other forms. Scans all required forms, including insurance cards, authorizations and consent forms into the Meditech Health system for the electronic legal record.

· Assures that all patients being admitted for services to the hospital have a proper identification bracelet.

· Complies with hospital and departmental policies, procedures, regulations and standards as related to job.

· Demonstrates hospital’s stated mission and values of teamwork, respect and communication with co-workers, patients, families and visitors.

· Actively and appropriately participates in problem-solving identification and resolution, both intra- and inter-departmentally.

· Meets department customer service standards and strives to enhance the level of customer service provided.

· Actively participates with insurance eligibility training to keep abreast with the changes in requirements throughout the year.

Qualifications

· Education

· Required: High school graduate. Knowledge of keyboarding, bookkeeping.

· Preferred: N/A

· Work Experience

· Preferred: Minimum one year clerical experience. Prior experience in Patient Registration; strong customer service orientation strongly preferred.

· Licensure/Certifications/Registrations

· Other Skills/Knowledge

· Demonstrate independent judgment in times of need, along with the ability to seek guidance and/or support from appropriate resources. Knowledge of patient confidentiality practices.